24/7 live answering support services
Help desk operations are complex, important departments that offer crucial support to customers post purchase. Whether you need additional help desk support or are looking to outsource your entire operation, AnswerConnect is well suited to become your help desk support partner.
We're capable and helpful when weary customers most need help. Team Tech provides exceptional Level 1 tech support service 24 hours per day, 7 days per week, 365 days per year. Our team handles basic problems and elevates complex issues to you. Depending on your preferences, we transfer and route calls or page your on-call staff. You specify which calls merit this special treatment and which ones should wait until normal business hours.
Our cutting edge, SaaS backend computer system enables us to store ample amounts of information like product instructions, specifications, scripts, and protocols. Each time the phone rings through to a Team Tech Business Support Associate's desk, your company's scripts, product manuals, FAQs and rules will display on that associate's screen within seconds. As soon as we know which product the customer is calling about, we quickly access that manual - literally putting us on the same page.
We answer calls in your company's name, promoting your brand instead of ours. We aim to be an extension of your company's internal team; customer care is seamless from your team to ours.