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Help Desk.

Help desk operations are complex, important departments that offer crucial support to customers post purchase. Whether you need additional help desk support or are looking to outsource your entire operation, AnswerConnect is well suited to become your help desk support partner.


  • Turn roadblocks into successes.

    We're capable and helpful when weary customers most need help. Team Tech provides exceptional Level 1 tech support service 24 hours per day, 7 days per week, 365 days per year. Our team handles basic problems and elevates complex issues to you. Depending on your preferences, we transfer and route calls or page your on-call staff. You specify which calls merit this special treatment and which ones should wait until normal business hours.

  • Technology makes comprehensive service possible.

    Our cutting edge, SaaS backend computer system enables us to store ample amounts of information like product instructions, specifications, scripts, and protocols. Each time the phone rings through to a Team Tech Business Support Associate's desk, your company's scripts, product manuals, FAQs and rules will display on that associate's screen within seconds. As soon as we know which product the customer is calling about, we quickly access that manual - literally putting us on the same page.

  • Your company shines with our outstanding service.

    We answer calls in your company's name, promoting your brand instead of ours. We aim to be an extension of your company's internal team; customer care is seamless from your team to ours.

Appointment Scheduling

Help desk services that our customers rave about:

  • Live answer telephone service 24/7/365
  • Complimentary toll-free telephone numbers
  • After hours support
  • Call transfer and routing
  • Paging on-call staff for urgent needs
  • Bilingual services
  • Call forwarding

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Choose your plan .

Every plan comes with 24/7 coverage and
a suite of powerful services.

  • Entry

    200 minutes

    $325 per month

    + $49.99 setup fee

    • Customizable scripting
    • Secure desktop & mobile app
    • Calendar & CRM integration
    • Appointment scheduling
    • Live chat support
    Sign up

    $1.95 per additional minute

  • Best value badge
    Growth

    300 minutes

    $350 per month

    No setup fee

    • Customizable scripting
    • Secure desktop & mobile app
    • Calendar & CRM integration
    • Appointment scheduling
    • Live chat support
    Sign up

    $1.65 per additional minute

  • Standard

    375 minutes

    $475 per month

    + $49.99 setup fee

    • Customizable scripting
    • Secure desktop & mobile app
    • Calendar & CRM integration
    • Appointment scheduling
    • Live chat support
    Sign up

    $1.65 per additional minute

|View larger plans
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There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

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