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Business Phone
Answering Services

24 hour live answering and support by a
team of customer service experts.

Our receptionists are ready to take your calls. Just forward the line when you're busy, out of the office, or all the time!

Plans & Pricing

Answering service for your business

A business answering service helps make it easy for you to stay in touch with your customers. Whether they're brand new leads or committed clients of yours, making sure a real human being answers the phone when they call is the first step towards providing a great customer experience.

How our call center answering service for business works

Staffing enough in-house receptionists to ensure 24-hour coverage is challenging, especially for a small business. Our business phone answering service gives you live, professional receptionists around the clock.

First, you talk to one of our account managers to determine what kind of answering service your business needs. We might focus on qualifying your inbound leads, taking orders for physical products, or scheduling time slots for services. We'll work with you to create the right business answering service account for your company and your budget.

Then, when you're ready, you forward your existing phone line to us. Or, if you're a new business, just start sharing the toll free number we provide for you.

Once your account is set up and your phone number forwarded, our customer experience associates take over. We answer the phone in your business name, with the greeting you choose. Your customers will get the same care and consideration they'd get from your direct employees, at a fraction of the cost.

Advantages of a business answering service

When your callers get voicemail, they generally won't leave a message and they won't call back. Instead, it's on to the next competitor on the search engine results page. Providing 24/7 customer service shows your clients you value their business and you're there for them whenever they need you.

A business call answering service doesn't take up space in your office and doesn't cost what a full time salary with benefits would. Instead, you get a pool of live answering minutes to use during business hours, after hours, on weekends, or whenever you need them.

The answering service we offer your business is also scalable. Doing a big marketing push? You can easily add minutes to your plan for a month or two. Have a slow season of the year? You can scale back to meet your needs.

Business owners are always on the go, visiting job sites, having back-to-back meetings, and constantly on the phone. Sometimes you just need to focus on an important project. No matter the situation, your business call answering service is there to help your customers.

Business call answering service features

  • 24/7 Live reception

    Whether you need us around the clock or just after hours, our receptionists are available to take as many calls as your business gets. We greet your callers in your company name and with your answer phrase. Get your messages by email, text, through our online portal.

  • Call transfer and routing

    You set up the call rules, we execute. Our receptionists will send your calls to the right department or individual. And if they're not available, we can take a message or try a backup person.

  • Bilingual

    Get Spanish-English bilingual answering services at no extra charge. Whether you want your calls to go to bilingual receptionists first, or just need the occasional transfer to our bilingual teams, we've got it.

  • Lead capture

    You let us know what information you need from your callers and website visitors, and we collect it for you. More leads means more business, and our business answering service makes it easy.

  • Lead qualification

    Not all leads are equal. But qualifying your leads, sorting the red hot from the lukewarm, can be time consuming. Our business phone answering service can help. Having a live person to ask the right questions can make all the difference. When you focus on the best leads, get the best results.

  • Inbound sales

    A good answering service does more than take a message. When someone calls you ready to buy your goods and services, don't miss that opportunity. Live answering means you have someone there to help you close that sale, even if you're not available.