Hi, we've noticed that you are in the UK. Visit our UK site for a more personalised experience.Experience our UK site.

Virtual Receptionist

24 hour live answering and support by a team
of customer service experts.

Never miss out on calls by forwarding your line to AnswerConnect to give your callers a friendly, professional service 24/7. Capture more leads and retain existing customers.

Plans & Pricing

You'll hear our smile

Our virtual receptionist answering service delivers scalable, 24-hour customer service at a fraction of the cost of in-house employees.

Virtual office receptionists answer your business phone lines in your company name, following a call flow we help you design. This means you can deliver excellent customer service to your callers around the clock, giving you the peace of mind that everything is being taken care of when you are unavailable.

The best virtual receptionist service is friendly, professional, and efficient. That's what we strive to deliver every day. We do it with careful training, effective technology, and the best customer experience associates anywhere.

What is a virtual receptionist?

  • Trained, friendly professionals

    A virtual office receptionist is a real human being who answers your telephone calls and provides other support services. Virtual receptionists provide empathetic, professional customer support just as your own direct employees would, but they do it virtually - over the internet.

    When a customer calls your business phone line, we route the call to one of our virtual receptionists. The receptionist sees your account information immediately and answers the call in your business name, using the greeting you've specified.

    Your caller gets routed to your on-duty staff, leaves a message with the virtual receptionist, places an order, or schedules an appointment - just like they would when talking to your in-house receptionist.

    You are then notified of any calls you have received.

  • An instant customer care team

    With a virtual receptionist answering service plan from AnswerConnect, you can quickly and easily take your customer service to the next level.

    Don't spend weeks or months searching for the right people to hire in-house. Our virtual receptionists are trained to step in and provide the telephone support your business needs.

Benefits of a virtual receptionist

  • Cost-Effective

    Choose one of our virtual office reception plans and you get a pool of minutes to use for the month.

    If you're in a seasonal business and have slower periods, you can cut back. If you do a big advertising campaign and anticipate higher call volume, you can beef up your plan to handle it.

    The flexibility of our plans mean that you can easily make adjustments to suit your business needs.

    Not only does a virtual receptionist answering service cost less than hiring your own in-house staff, you save on office space as well.

    Put that square footage to better use, or even trade in your office for a smaller, less expensive one. If you really want to save, you can try a completely virtual office and work Anywhere!

  • Scalable

    A full-time receptionist employee can cover about eight hours a day. After hours, on weekends, and on holidays, your business has no telephone reception.

    An in-house employee also struggles to handle more than one call at a time - they have to put someone on hold.

    A virtual receptionist-based answering service scales to your needs. We have hundreds of customer experience associates, with enough on duty at any time to handle the total call volume.

    If one virtual receptionist is already on your line helping your customer and you get another call, it won't go to voicemail. Instead, the second call will be routed to another receptionist and answered simultaneously. You pick the minute plan that works for you, giving you great flexibility. With a virtual receptionist service, you get as much customer service capacity as you need.

  • No more missed calls

    75% of people will hang up the phone if their call goes to voicemail. With a virtual receptionist, you will eliminate the need for voicemail and ensure you never miss on any calls to your business.

    Having a real person there to answer your callers means that you will never miss out on leads, and your potential customers won't have to move onto the next number on their list.

Virtual receptionist services and features

  • Voicemail

    Customized call flow to route your calls to a virtual receptionist, to one of your staff, or to voicemail, based on the rules you set.

  • 24/7/365 live telephone receptionist services

    Friendly, professional, live virtual receptionists to answer your calls around the clock. Make it easy for your customers to stay in touch with your business and get the service they need.

  • Call forwarding

    Forward your calls to a specific person or to a team. Choose from two different round-robin options - starting from the same person each time or sending the call to the next person up.

  • Urgent call handling

    Rest assured that our virtual receptionists will handle your urgent and emergency calls efficiently and professionally. You set the rules for when you'll get these calls delivered to you.

  • Call screening

    In a meeting or focusing on an important task? You can set up a call flow to patch through only the calls you really need to receive in real time.

  • Message-taking and delivery through email

    Get the details about who called you, when, and why, delivered straight to your email inbox. Your messages are also always available through our Client Web Access portal.

  • Call routing and transfer

    Our virtual receptionists can ask your callers simple questions to determine who in your organization should get the call. Your customers will appreciate the lack of complicated recorded menus.

Answered calls are opportunities for your business

Whether it's a loyal customer calling for the tenth time, or a potential customer calling for the first, people come to your business with questions.

Providing the answer will mean a boost to your business's revenue, whether it's new sales or retained customers, and it all starts with picking up the phone.