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Virtual reception and easy scheduling for your patients
Whether its 12am or 12pm, patients need to change appointments. Instead of routing them to voicemail or directly to your cell phone after hours, we promptly answer your phone calls 24/7/365 and make immediate modifications to your online calendar. Your patients reach a live person who schedules, cancels, and re-schedules appointments - all day, every day. Instead of trading voicemails with your front office staff, the entire appointment process is taken care of in one phone call.
AnswerConnect's Appointment Services from Team Medical include inbound schedule management as well as outbound reminders via email and telephone. Our caring, efficient associates work to enhance patient care through superior service. We support you and our associates with state-of-the-art technological tools that streamline processes and improve overall service.
Your office establishes protocols that guide our service. For instance, a patient scheduling a routine appointment would be scheduled differently than a patient calling to make an immediate appointment.
We partner with several online calendaring systems to offer our clients accurate, real time solutions. We're also capable of working with an online calendaring or medical practice system of your choice.
Our Client Services team works with you to oversee all aspects of your account. But, you can call at any time of the day or night to make changes to schedules, contacts, scripts, or other protocols.
Each associate undergoes extensive training on the Health Insurance Portability & Accountability Act and other health care specific domain expertise. Dedicated or shared staffing solutions are customized to fit your needs. We elevate your professional image with our attention to details and superior service.
AnswerConnect is a premier provider of medical contact center services. Our professionalism, outstanding service, and helpful attitude will please you and your patients. Contact Team Medical today at 1-800-525-1315 to learn about our comprehensive medical appointment services.