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24/7 live answering support services
AnswerConnect partners with technical support companies nationwide to support them 24 hours per day, 7 days per week, 365 days per year via telephone, chat, and email.
Telephone calls, chats, and emails are all answered in your company's name. Our Client Services team delineates call handling procedures for your account during set-up. Those procedures are displayed on the Associate's computer screen each time the phone rings through to his desk.
Technical support companies choose AnswerConnect for our superior levels of customer care and Level 1 technical knowledge. You can rest easy knowing minor issues are being handled even when you're not able to personally see to them. Professional, responsive customer care infuses every service we provide. Our team treats customers with respect, listening and recording complaints in detail.
AnswerConnect routes technical support calls to our specially trained technical support team - not a customer service generalist. Before joining Team Tech, Business Support Associates must have technical support experience and education. AnswerConnect also offers extensive internal curricula for expanding the team's knowledge and keeping them current on innovations. Training and experience enable our team to ask the right questions in order to isolate problems efficiently. Dedicated staff members - employees assigned exclusively to your account - are a preferred option for many of our customers.