MSP IT answering services.

Offer 24/7 technical support from a team of
trained virtual receptionists.

Plans & Pricing
Smiling male receptionist

What is an MSP answering service?

An MSP answering service, AKA MSP support service is a customer service solution that answers calls on behalf of managed service providers. Using your customized scripts, we take and relay messages, book appointments, and more.

Just like you, we're proud to provide a technical service that supports others.

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Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

The voice (and ears) of your business.

From lead qualification to 24/7 live chat support, they combine expertise,
efficiency and empathy to support your MSP, IT and Cloud customers.

  • 1.Let's talk.

    Tell us about your firm, your clients and your goals. We work with you to create
    call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

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App features.

  • Mobile App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • Desktop Portal

    Manage your account.

    Manage your account, customise your scripts and update your plans, anytime.

  • Business Phone Number

    Separate your personal and business calls.

    Separate your personal and business calls with a personalized business line.

  • Live chat answering

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy to integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardBusiness line id phone mockupChatsupport user interface
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Hear how we sound.

You are listening to Emily!

To hear how we could answer your calls, enter your
details and call us for free.

To hear how we could answer your calls, call us for
free on the number below.

To hear how we could answer your calls, enter your
company name and call us for free.

By submitting this form you agree to our privacy policy.

We may email, text or call you to follow up. You can opt-out any time.

Demo Call


  • How will my calls be answered with an MSP answering service?arrow

    We answer your calls just as you would! During the onboarding process, we get to know your business and help you build customized scripts. You can amend scripts and update your preferences on how we handle your calls at any time.

  • How long does it take to set up an MSP support service?arrow

    It can take anywhere between twenty minutes to 24 hours, depending on which features you want. Once we've completed
    your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.

  • Can I scale this service in accordance with my busiest seasons? arrow

    Yes! Our pricing plans are fully scalable. So you can upgrade to add more minutes for busy seasons, downgrade during
    quieter times, and cancel at any time.

  • Why should I hire an MSP answering service instead of a call center or in-house staff? arrow

    Hiring your own in-house team is an option, but it also tends to be more expensive than using an answering service. You
    also have to account for holidays, sick days and other interruptions to service. Likewise, hiring a fixed-location call center
    leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a distributed model,
    ensuring your service is protected from localised power outages and other disruptions.

  • Will I be charged for spam message answering? arrow

    We do not charge to block calls but we don't automatically block calls. You can always get in touch with our client services
    team to block a specific number. When our receptionists realise it's a spam call, they hang up and we don't charge for the
    first thirty calls that last less than thirty seconds. You can also add IVR to block all “robo calls”.

Can't find the answer to your question? Call us at 800-700-8888 or email us at

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

No one is too small to make a difference


Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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