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24 Hour
Order Management

Convert more sales with a 24/7 live
answering service

Plans & Pricing

24/7 order management for your business

Our marketing and order management 24-hour answering service helps you convert more sales. When customers call your business or visit your website, ready to buy, you want to remove all the obstacles you can and make it easy for them to make a purchase. Our virtual receptionists are available 24/7/365 to answer basic questions, troubleshoot the ordering process, and generally guide your customers to checkout.

Convert more calls to orders

Even if you primarily sell your products online, a live answering service like ours can play an important role in your order management strategy. Many customers are still more comfortable speaking with a live human being. And for those who are accustomed to online transactions, they may still have questions about your offerings. If they can't find the answers in your product descriptions, having a phone number to call or a chat window available helps increase sales.

Reduce abandoned carts

When shoppers get stuck on your site, they often just abandon their cart. With a 24-hour answering service for order management, that happens less often. Many times just a simple question answered can be the difference between losing the sale and converting a happy customer.

Maximize your marketing

Whether you generate your leads by PPC ads, radio, television, print, or even word of mouth, you want to capitalize on all your opportunities. But it can be very costly to staff in-house customer service around the clock. AnswerConnect gives you an affordable, 24-hour answering service to help manage your orders and sell more products.

We answer FAQs

You give us a list of the five or ten most frequently asked questions your customers have for your business. Our virtual receptionists help with your order management by answering those questions efficiently, no matter when the call comes in. Our order management answering service works best when your product list is not longer than about 50 items and your website has a good search function and can accommodate multiple users accessing the store at once. If your business is more complicated, with hundreds of products in your catalog, we offer dedicated agents to focus on your account.

Dedicated agents

To handle order management for our larger ecommerce clients, or those whose products require a bit of specialized knowledge to sell, we offer dedicated agents. These customer experience associates are assigned to your account and your account only. That way, we can really get to know your offerings and offer more in-depth assistance when your customers need to place an order.

Order management services

  • Order management

    Make it easy for your customers to place orders by phone or web chat. Clear obstacles to purchase and convert more leads to sales.

  • 24-hour answering service

    We're your instant customer service department. Our virtual receptionists give you a professional, friendly voice on the phone, day or night, weekday or weekend. Even on holidays.

  • Web chat

    We give you a simple code snippet for your site to add a chat window. This means your customers can get help while they shop without ever leaving your site.

  • Call routing and transfer

    No one knows your products like you do. For those special inquiries, we offer quick, efficient call routing to the right person or department. You set the call flow rules you need.

  • Client Web Access

    Our online portal lets you check your usage, get your messages, or pay your bill in a flash, any time you're online.

  • Mobile apps

    Take your account with you on your iOS or Android smartphone. With a mobile app, you're never disconnected from your business.