24/7 IT answering services.
Get the edge on the competition with a
people-powered service that callers
love.
What is an IT answering service?
An IT answering service is a B2B service that helps you secure and maintain customers. We provide a team of virtual receptionists who take your calls and live chats to help customers on your behalf.
No missed calls. No bots. No voicemail. Give every caller a warm welcome from a friendly receptionist with a 24/7 answering service.
The top features of an
answering service.
24/7 customer service
Give patients professional support from a team of virtual receptionists, 24 hours a day.
Live chat answering
We can answer chats on your website just like we do your calls.
Lead qualification
Capture and qualify callers’ needs and convert more leads to customers.
Appointment booking
Book more appointments and grow with secure appointment scheduling.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers for a personalized experience.
![Manage calls]()
Manage your calls
Busy? Have an important meeting? We’ve got you covered.
The voice (and ears) of your practice.
The best IT answering service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your business.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to support your IT clients.
1.Let's talk.
We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or
email.
App features.
A service that scales with your business.
Expecting a rise in calls? No problem. We offer monthly rolling contracts that you can update at any time. Browse our plans and pricing to get started today.
See plans
You’re in good company.
“AnswerConnect has been vital in the growth of my dental practice as they have been able to schedule new patients on the first phone they make. I would recommend this service without hesitation to anyone.
“AnswerConnect is more than an Answering Service - they are truly a business saver! In 8 days they have taken 61 phone calls, scheduled appointments on my Outlook calendar, taken messages and their accuracy is AMAZING! Thanks AnswerConnect! You are the best employee I have ever hired!
Hear how we sound.
00:0400:00
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FAQs.
How does an IT answering service work?
![Arrow icon]()
An IT answering service works in three simple steps:
- We learn about your business.
- Our dedicated agents start handling your calls.
- You receive instant notifications through the AnswerConnect app of all your interactions.
What are the benefits of using an answering service?
![Arrow icon]()
An IT answering service operates 24/7 to support your business. Benefits include:
- Business growth. Every call is answered so you never miss an opportunity.
- Customers receive a great experience. Callers are promptly connected to a real person, every time.
- You get more time. Focus on the things that matter most when you outsource your front desk.
Can I customize the service to meet my specific business needs?
![Arrow icon]()
Yes. Once you pick the right plan for your business, we work with you to create customizable answering scripts. These can be updated at any time! Our plans are fully scalable, so you can upgrade or downgrade your minutes to fit the needs of your business.
Is your answering service for IT companies available 24/7?
![Arrow icon]()
Yes. Our receptionists work 24/7 to ensure you never miss an opportunity. We can handle your overflow calls, after-hours calls, or even all your calls!
Will my callers know they’re talking to a third-party answering service for an IT company?
![Arrow icon]()
No. Our team of receptionists sound just like you! They handle your calls following your customized call scripts.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com
See pricing.
Find the right plan for your business
By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.
Learning, Sharing & Giving Back.
These are core values of AnswerConnect. Here is a book we think you might like.
Mindset
Carol DweckOur success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.
AnswerConnect customers have helped us plant