Hospital Live Call Answering Services

You're in the business of providing top-notch care. We're in the business of providing superior answering services at competitive rates for hospitals and other health organizations.

AnswerConnect helps hospitals reduce operational expenses while maintaining responsive high quality client care.

Typical answering services
for hospitals include:

Call Services

Calls can be directed to us at any time of the day or night. We provide overflow, after hours, and primary telephone services for health organizations using your existing telephone number or one we can assign to you.
Urgent Call Transfer Services

Urgent calls are directly transferred to you and your on-call team. You choose the protocols that specify which calls are urgent and which are routine. These contacts can be modified as often as your on-call schedule changes.
Doctor Paging and Message Relay

AnswerConnect promptly answers incoming calls and then pages doctors according to your directions. We can also relay messages 24/7/365. On-call contacts and paging instructions can be changed as often as you'd like.
Appointment Management

Patients and health professionals make or change appointments via telephone service staffed by Team Medical. Our Associates will immediately notify you of changes or input them directly into your calendar system. We also call patients to confirm appointments.
Physician/Specialist Referral

Your patients need a general physician or specialist. We direct them to the doctor they need.

Contain and reduce costs with utilizing an outsourced contact center service.

When you choose Team Medical's shared staffing solution, you pay for time spent working with your doctors, patients, and vendors instead of idle time. This efficiency alone greatly reduces costs as compared to staffing an internal 24x7 phone bank. We are able to handle call spikes with ease, scaling up or down depending on your needs.

Why AnswerConnect’s Team Medical?

HIPAA trained associates answering calls versus one-size-fits-all call center services
Enhance patient and customer care with friendly, helpful associates fielding calls 24/7/365
Reduce and contain operational costs by employing an outsourced contact center solution

Your live answering solution.

Our virtual receptionists are an extension of your business. They use your script, speak your language, and understand your business goals, to give callers consistently on-brand service.

1.Let’s talk.

Tell us about your business, your customers, and your goals. We work with you to create call flows to give your clients the best experience.
2.Start forwarding your calls.

Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.

See details of your interactions via our app, SMS, or email.

Why it works.

Always available

Be there for your prospective customers. Anywhere, anytime.
Capture every lead

Never miss an opportunity
when clients call.
No voicemail, no bots

Win more business with real people, not automated voices.
Never closed for business

Work from home, your office,
or Anywhere.
Know your callers

We recognize your returning callers for a personalized experience.
Manage your calls

Busy? Have an important meeting? We’ve got you covered.