Franchise Answering Service.

Work on your business, not in your business.

Plans & Pricing
Call answering agent at work

Why does your franchise need
an answering service?

Franchises turn to AnswerConnect for professional customer service. Our customer experience experts will represent your business by maintaining brand consistency at every touchpoint.

  • 24/7/365 live answering

    With AnswerConnect, your franchises are never closed. We've got your inbound calls covered 24/7/365.

  • Appointment scheduling

    Book more appointments with our cloud‑based scheduling software. Automated reminders are included to reduce no-shows.

  • Integrations

    We integrate with the tools you use every day. Stay up-to-date and take advantage of all the benefits of a CRM.

  • Franchise-focused team

    Our professional team handles calls for our franchise clients. That means more brand consistency your business.

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Real interactions, real results.

  • 80%

    of callers will hang up when
    they reach a voicemail.1

  • 77%

    of franchise businesses believe the phone will continue to be an important tool for customer service in 5 years.2

  • 77%

    of franchise businesses believe that customers prefer to talk to a real person via phone, rather than use a chatbot or email.2

Source: CBS News1  Arlington Research2
Woman with a writing pad engaging in a conversation

Why it works.

  • Lead capture

    Capture every lead

    Be there for your prospective customers. Anywhere, anytime.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Active call icon

    Business line ID

    Separate your personal and business calls with a personalized business line.

  • Mobile phone with incoming message notification

    Stay connected Anywhere

    Take your business Anywhere with a simple and secure mobile app.

  • unique to your business

    Brand consistency

    Keep your franchise consistent with scripting unique to your business.

  • Share screen

    CRM integration

    Plug in with the tools you use everyday for a seamless experience.

Your live answering solution.

Our customer experience experts are an extension of your business.
They use your script, speak your language, and understand your business goals to give callers consistently on-brand service.

  • 1.Let’s talk.

    Tell us about your business, your customers, and your goals. We work with you to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your customer interactions and follow up via the AnswerConnect app, SMS, or email.

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Hear from some of our partners.

  • I've been using AnswerConnect for years. They always do a great job when I'm not available to answer my phone. I appreciate their friendly reps and prompt service!

    Russel Fortier
  • I have found AnswerConnect to be a great time saver for me, and customers appreciate that I have the information regarding their project. This service does not increase my cost.

    Robert Hof
  • It is nice to get tech support asap, if there is an issue it is typically addressed immediately and solutions are easy to find with AnswerConnect.

    Courtney Tompkins
    Office Director
  • AnswerConnect ensures our members never miss a business opportunity, 24/7/365. We always recommend them to our ASCII Members.

    Lynn Williams
    Senior Event and Program Manager
  • AnswerConnect has helped our business tremendously. We always recommend them to other Visiting Angels businesses.

    Jesse Malik
  • I am able to work anywhere, be anywhere, and still be productive in my business.

    Rick Popio
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Meet our sales team!

  • Karen Booze profile

    Karen Booze, CFE

    Franchise Director

    As a Certified Franchise Executive with a passion for human-led connection, Karen excels in finding scalable growth solutions for franchise businesses across the US.

    Book a Consultation
  • Bridgett profile

    Bridgett Wright.

    Franchise Ambassador

    With her experience of marketing and building customer relationships, Bridgett ensures AnswerConnect's service is underpinned by people-first solutions.

  • Diane Coleman profile

    Diane Coleman.

    Franchise Account Executive

    Diane's time working with franchise clients across sectors has given her a unique insight into franchise operations, and the importance of building lasting relationships.

    Book a Consultation
  • Dawn profile

    Dawn Whittendale.

    Franchise Sales Development Associate

    With a breadth of experience, Dawn brings integrity and professionalism to her role, providing reliable support to franchises across the US.

Want to hear
we sound?

Share your company name and we'll
give you a unique toll-free number.

Experience what your customers will hear. Call us now and we'll answer in your company name.

Demo Call

Your partner in business.

AnswerConnect is a proud member of the IFA and the IFPG. Grow your business with our experienced team of Franchise professionals.

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No one is too small to make a difference


Carol Dweck

Our success is shaped not only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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