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Customer Support

24/7 live answering service for your business

Plans & Pricing

24/7 customer support for online sales

One of the great benefits of ecommerce is that your business is always open. Your website visitors can shop your online store at any time, around the clock. And that includes nights, weekends, and holidays.

But who's supporting those customers when they have a question? Are they on their own? If so, they may just abandon their shopping cart if they get stuck. But we can help.

24/7/365 customer support

With AnswerConnect, you're never closed. Show your customers you value their time and their business. Don't leave them alone to figure out which one of your products is right for them. We help you provide a live, friendly voice to answer their questions around the clock, at much less than the cost of an in-house ecommerce customer support team.

Prevent abandoned carts

AnswerConnect's ecommerce customer support answering service gives you an instant customer service team for your online sales business. When your shoppers get stuck or have a question about your products, chances are they'll abandon their cart if they can't find the answer quickly. With an AnswerConnect plan, you're never closed. Ecommerce customer support by phone, email, or chat is just a click away.

Custom call flow

Our setup team works with you to create a greeting and script to fit your business. We can walk your customers through their purchases on your website, giving your ecommerce customer support that personal touch to make your business stand out.

Web chat

We'll give you a tiny code snippet to add to your site. This gives you a chat window for 24/7 ecommerce customer support. Our associates are always available to answer your website visitors' questions based on information you provide. Web chat helps shoppers get their questions answered and get back to shopping.

e-Shopping Tools

  • Click to call

    With click to call, your website visitors can get the ecommerce customer support they need at the touch of a button. A simple click from them triggers an outbound phone call from our virtual customer support team. Give your customers live, friendly voice to answer their questions and get them back to shopping, 24/7/365!

  • Register to call

    Another option to give your website visitors, register to call triggers a call from our associate when your customer submits a registration form on your page. You capture the customer info and we reach out to them immediately. If someone's interested in your business, don't make them wait for your business hours to get the customer support they need.