Small Business Answering Service.

Give customers 24/7 support while focusing on growing your business.

Plans & Pricing
dark haired receptionist with headset

Why it works.

  • Capture lead

    Capture every lead

    Be there for your prospective
    customers. Anywhere, anytime.

  • No voice box, only real people

    No voicemail, no bots

    Win more business with real people,
    not automated voices.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting?
    We've got you covered.

  • know your callers

    Know your callers

    We recognize your returning callers
    for a personalized experience.

  • Unique call script

    Unique to you

    No two businesses are the same.
    Your call flow is tailor-made for you.

  • Share screen

    CRM integration

    We integrate seamlessly with
    your current systems.

Cost-effective phone answering service for small business.

How do you provide a high standard of customer support without the cost of hiring full-time, in-house employees? For many small businesses, that level of service is out of reach.

Enjoy the benefits of an in-house team, without the hiring, training and staffing costs with a small business answering service.

And because our agents work from home across the US, they aren't vulnerable to local service outages or natural disasters.

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How we help small businesses grow.

  • 24/7 customer service

    Your virtual receptionists answer calls and ensure you capture every lead generated by your campaigns.

  • Industry-specific knowledge

    Your agents combine sector-specific-knowledge with the latest small business answering service software to give every caller specialized support.

  • Call forwarding and routing

    Direct specific call types to the best person on your team. Decide where we route your inbound calls, and chats to pursue the best leads.

  • Lead capture and qualification

    Your small business answering service can filter calls and pass the best opportunities directly to your sales and support team.

  • Instant callback

    Set automated triggers to enable your virtual receptionists to respond to questions and follow up on the latest opportunities for you.

  • Order-management

    Boost your bottom line and take your small business to the next level with a 24/7 order management service.

  • Outbound dialing

    Proactively engage with warm leads. Your virtual receptionists can make outbound calls on your behalf using your chosen call flow.

  • Appointment booking

    Help callers schedule appointments and allow your virtual receptionists to add bookings directly into your calendar.

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The voice (and ears) of your business.

Our friendly virtual receptionists are an extension of your business.

From call answering to lead qualification, our agents combine expertise, efficiency and empathy to provide a consistently professional service.

  • 1.Let's talk.

    Tell us about your business, your customers and your goals. We work with you
    to create call flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of customer interactions and follow up via the AnswerConnect
    mobile and desktop app.

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Service that scales to your needs.

Your business is never static. It's constantly changing. You'll have busy periods and quiet periods.

With a scalable answering service, you can upgrade and downgrade your plan anytime.

female receptionist with headset

You’re in good company.

The AnswerConnect team is amazing! Fast, friendly and accommodating; would definitely recommend any small business owner to try them out!

Kayla Johnson
Twice Media Productions

My practice and quality of life in general have improved dramatically since hiring the trusty services of AnswerConnect. I highly recommend getting this help if you are in a small firm like me with limited resources.

Jane Y. Lee
Peterson Conners LLP
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Want to hear
we sound?

Share your company name and we'll
give you a unique toll-free number.

Experience what your customers will hear. Call us now and we'll answer in your company name.

Demo Call


  • What is a small business answering service? Arrow icon

    A small business answering service is an affordable, 24/7 alternative to having in-house staff answering your phones. Our customer experience experts answer your customer calls from quiet, distraction-free home offices. They can take messages, schedule appointments, anything an in-house receptionist can do at a fraction of the cost.

  • Is your answering service available 24/7? Does it cost more?Arrow icon

    A live agent will answer your customers' calls just as quickly and professionally at 2:00 a.m. as they would at 2:00 p.m. You get 24/7/365 coverage at no extra charge.

  • Who is answering my phone and website chats?Arrow icon

    All of your phone calls and website chats will be answered by our warm, highly-trained customer experience experts working from distraction-free home environments here in the United States. Our people are our best asset, and soon they'll be yours too.

  • Are you based in the United States? Where do you provide your services? Arrow icon

    Yes, we have call agents spread from the West Coast to the East Coast in every time zone. If a natural disaster or power outage causes a service disruption in one area, our distributed employee strategy allows customer service experts in another area to pick up the slack. Your calls will always be answered.

  • How much does a small business answering service cost? Is billing done by the call, by the minute or by the month? Arrow icon

    You'll choose a monthly plan based on how many minutes you think you'll use. We calculate minutes based on the total time required to handle the call, including any after-call work our receptionists do to take your messages.

    If, mid-month, you realize you might use significantly more or less than the minutes included in your plan, we're happy to scale your services up or down before the next billing cycle.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at

By submitting this form you agree to our privacy policy. We may email or call you to follow up. You can opt-out any time.

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No one is too small to make a difference


Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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