Discover more about the
services we offer.
You and your team have many duties that compete for your attention. AnswerConnect acts as your front office staff during business hours or after hours. We're there whenever you need us so your team can take a day off or focus on other priorities.
AnswerConnect boosts your brokerage with our professionalism and industry knowledge
Every call, email, and web chat is answered in your name; clients appreciate the enhanced service.
Contact center services for insurance brokers:
24/7/365 support via telephone, email, and web chat
After hours customer care
Complimentary 800 telephone numbers
Call routing and transfer
Urgent call handling
Appointment and schedule management
Free, online tools for engaging customers on your website
Urgent calls are handled according to your instructions
We write a crisis management plan for urgent calls when you set-up your account. That way, we understand when we need to transfer calls or page your team. When an accident occurs and a customer calls your office, we also know where to direct them next and how to handle their requests.
Start relationships right
Reaching a competent Business Support Associate - versus an impersonal voicemail box or rude operator - starts your new client relationship on the right foot when you aren't available to speak with those clients personally. Our Business Support Associates are trained to ask for basic information and elicit details from potential brokerage clients about their specific needs. If you'd prefer that we simply take a message, we're also happy to do that instead.
We're more than an answering service
Contact AnswerConnect today at 1-800-700-8888 to learn how we can put our solutions to work for your brokerage!
Your live answering solution.
Our virtual receptionists are an extension of your business. They use your script, speak your language, and understand your business goals, to give callers consistently on-brand service.
Tell us about your business, your customers, and your goals. We work with you to create call flows to give your clients the best experience.
2.Start forwarding your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of your interactions via our app, SMS, or email.
Why it works.
Never miss an opportunity
when clients call.
Capture every lead
Be there for your prospective customers. Anywhere, anytime.
No voicemail, no bots
Win more business with real people, not automated voices.
Never closed for business
Work from home, your office,
Know your callers
We recognize your returning callers for a personalized experience.
Manage your calls
Busy? Have an important meeting? We've got you covered.
AnswerConnect customers have helped us plant