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Book more reservations for your leisure property
Whether you operate a bed & breakfast, spa, or other hospitality business, the keys to your success are enticing customers and booking reservations. AnswerConnect's warm, efficient Business Support Associates answer calls, respond to emails, and manage web chats for hospitality providers 24 hours per day, 7 days per week, 365 days per year.
We pride ourselves on offering friendly, five-star customer care all day, every day. Calls are answered in your company's name with scripts created by you. Call forward your existing telephone number or use the unique, complimentary telephone number we assign you. AnswerConnect hires exceptional customer service professionals and then motivates them to succeed through compensation, training, and coaching. You and your customers benefit when enthusiastic, competent people make customers feel welcome.
Customers who make and confirm reservations are more likely to keep those reservations than someone who simply leaves a voicemail. Our innovative backend computer system stores information about your company including call protocols, services, and rates. This means we can answer questions about availability, pricing, and options in real time. Our team is able to manage reservations on your behalf by directly logging in to your web-enabled calendar and inputting changes, cancellations, or new reservations. We can also charge credit cards using your existing online credit processing system
In addition to fielding incoming calls, we also offer e-mail and web chat support. Our team accesses the same database of information for serving customers via telephone as they do online. And, we provide many of the same services via email and web chat (including reservation management) as we do via telephone. Your customers will appreciate the added level of support and availability.
Choose the helpful team with a personal touch to support your hospitality business by contacting AnswerConnect today!