Order management customer service.

Outsourcing your orders helps increase your bottom line

Plans & Pricing

Order management and customer service.

Our e-commerce and retail clients know that sometimes shoppers need a helping hand. AnswerConnect's order management services enable visitors to call or chat our virtual receptionists at the click of a button.
Using information you provide, we can answer basic questions about your products and even process customer orders. On-site customer service can remove purchase barriers, boost sales, and improve the customer experience, anytime.

We take appointments for:

  • Law firms
  • Medical offices
  • Physical therapists
  • Spas
  • Hair salons
  • Massage therapists

Benefits of our order management system.

  • Fewer abandoned shopping carts

    We've all been there. You're shopping online, but you aren't quite sure which product to buy. You scour the product descriptions, but you don't know which option is right for you. When your customers find themselves in this situation, they might just click the back button and abandon their shopping cart just short of a sale. That's where we come in. Order management and customer service by phone or chat means your customers will never be left alone to figure things out. We'll be there to help them complete the transaction and convert the sale.

  • No additional cost

    Our order management services don't cost extra. Helping your customers order your products is just what we do. Order management and customer service use the same pool of plan minutes. Whether we're answering questions or walking them through your ordering platform, it all costs the same. And the price is much less than what it would cost you to employ a 24-hour in-house customer service team.

  • Scalable solution

    You can adjust your plan up and down according to the particular needs of your business. If you have seasonal variations in order volume, or do a few big marketing campaigns throughout the year, you can adjust your plan accordingly. You'll always have the order management service you need without paying for more than your situation demands.

  • Reliability

    Our virtual receptionists work on a distributed model. They aren't all sitting in one call center. Instead, we route the calls and chats to them over the Internet. That means your customer service team can't be knocked out by extreme weather or other service disruptions. Our resilient network is there for you 24 hours a day, 7 days a week, 365 days a year.

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Choose your plan.

Every plan comes with 24/7 coverage and
a suite of powerful services.

  • Entry

    200 minutes

    $325 per month

    + $49.99 setup fee

    • Customizable scripting
    • Secure desktop & mobile app
    • Calendar & CRM integration
    • Appointment scheduling
    • Live chat support
    Sign up

    $1.95 per additional minute

  • Best value badge
    Growth

    300 minutes

    $350 per month

    No setup fee

    • Customizable scripting
    • Secure desktop & mobile app
    • Calendar & CRM integration
    • Appointment scheduling
    • Live chat support
    Sign up

    $1.65 per additional minute

  • Standard

    375 minutes

    $475 per month

    + $49.99 setup fee

    • Customizable scripting
    • Secure desktop & mobile app
    • Calendar & CRM integration
    • Appointment scheduling
    • Live chat support
    Sign up

    $1.65 per additional minute

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There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

Let my people go surfing

Team Human

Douglas Rushkoff

Outlining how we can achieve our greatest aspirations when we work together, Team Human reminds us of the power of human connections.

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