Lady receptionist wearing headphones

Why it works.

  • Always available

    Always available

    Never miss an opportunity
    when clients call.

  • Lead capture

    Capture every lead

    Be there for your prospective customers. Anywhere, anytime.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

24-hour call answering service for every opportunity.

An after hours answering service can help you fill the gaps in your customer support schedule. Already have a dedicated front office team to answer calls during regular business hours? Your receptionists can't work all day, but clients still expect a response when they call.

With a 24-hour call answering service for your office, that's exactly what they'll get. When your team goes home, your calls are diverted to us. Our teams deliver excellent customer service until your team is ready to take over again.

Receptionist answering call over headphone

What does an after hours
answering service offer?

Already have a dedicated team to answer your calls during the day? That's great! But in a 24/7 world, customers expect round-the-clock responses. An answering service that only covers business hours means customer support stops when your office closes. And when callers reach an 'out-of-office' voicemail, they rarely return.


Your 24-hour call
answering service includes:

  • Appointments and Scheduling

    Simplify appointment scheduling for your customers. Use our partner booking platform or your own online calendar to help callers book appointments with ease.

  • Order management

    E-commerce never sleeps. Customers want to book at the time that suits them. Help customers place orders anytime with a 24/7 out-of-hours order management telephone answering service.

  • Call forwarding

    We make sure every call reaches the right person at the right time. Choose where we route your out-of-hours inbound calls, emails, and chats.

  • Lead qualification

    Save time on dead ends and low-priority conversations. Qualify every opportunity and prioritise the leads that define your bottom line with an out-of-hours call answering service.

  • Industry-specific expertise

    Every industry requires specialist knowledge. When customers call, give them an informed response from professionals who understand their unique requirements.

  • Access your account Anywhere

    Log into your account with the Client Web Access portal on your desktop, or via the AnswerConnect mobile app. View messages, see your usage and adjust your account settings while on the go.

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Professional after hours call answering.

The best call answering service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your firm.

From lead qualification to 24/7 live chat support, they combine efficiency and empathy to give your customers consistently professional service.

  • 1.Let’s talk.

    Tell us about your business, your customers, and your goals. We work with you to create call flows to give your clients the best experience.

  • 2.Start forwarding your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of your interactions via our app, SMS, or email.

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Aesthetic blue arc

Who uses an after hours answering service?

  • Medical reception

    Healthcare providers use out-of-hours telephone answering to supplement their in-office staff. Help patients securely book appointments, streamline patient intake and prioritise after-hours emergency calls with a virtual healthcare contact centre.

  • Legal reception

    For lawyers with regular court dates and client meetings, out-of-hours answering keeps you connected without the distractions. Capture new leads while giving existing clients your full attention with a legal out-of-hours call handling service.

  • Finance and Insurance

    Boost client confidence with 24-hour call handling operating with regulatory compliance. Give return callers a personalized greeting and capture the information that fuels your business.


These are just a few of many industries we support with our service, get in touch today and see how we can help your business with an after hours answering service.

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Customized to your business.

Your business is unique. Your customers expect personalized responses that meet their exact requirements. With your own sector-specialised out-of-hours answering service, customers get industry-standard support whenever they call.

24/7 Live Call Answering

Grow your business today.

Plans & Pricing

FAQs.

  • What is an after-hours-answering service? Arrow icon

    An after-hours answering service is a call answering service that operates outside of your usual business hours. For businesses with an existing dedicated team answering calls during the day, after-hours answering service is essential to ensure callers reach a real person when they call outside of your business hours.

  • How can an after-hours answering service help me?Arrow icon

    An after-hours answering service gives your business full coverage for customer support. Regardless of the time, customers can reach a friendly professional who is capable of resolving their questions. In a 24/7 world, your customers expect nothing less!

  • Who is answering my phone and website chats?Arrow icon

    All of your phone calls and website chats will be answered by our warm, highly-trained customer experience experts working from distraction-free home environments here in the United States. Our people are our best asset, and soon they'll be yours too.

  • Are you based in the United States? Where do you provide your services? Arrow icon

    Yes, we have call agents spread from the West Coast to the East Coast in every time zone. If a natural disaster or power outage causes a service disruption in one area, our distributed employee strategy allows customer service experts in another area to pick up the slack. Your calls will always be answered.

  • How much does an after-hours answering service cost? Is billing done by the call, by the minute or by the month? Arrow icon

    You'll choose a monthly plan based on how many minutes you think you'll use. We calculate minutes based on the total time required to handle the call, including any after-call work our receptionists do to take your messages.

    If, mid-month, you realize you might use significantly more or less than the minutes included in your plan, we're happy to scale your services up or down before the next billing cycle.

Can't find the answer to your question? Call us now: 800-700-8888

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Mindset

Carol Dweck

Our success is not shaped only by our talents or natural ability, but by our mindset. Personally or professionally, we have the power to make change happen.

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