We Pledge People, Not Bots.

Watch the video to find out why.

What is Pledge People, Not Bots?

The Results Are In:
Customers Choose Humans, Not Bots.

  • 86%

    want companies to disclose if they're
    using AI in their customer service.

  • 83%

    would prefer to speak to a real person
    over AI or a bot.

  • 69%

    would be more loyal to a company that
    employed human customer service
    agents, over AI.

See full report Source: OnePoll Survey | 6000 respondents | October 2025

Source: OnePoll Survey | 6000 respondents | October 2025

What is Pledge People, Not Bots?

As part of we commit to always using real people in our customer service.

Real connection is a people thing.

Pledge people not bots banner
Group of happy people banner

Why People, Not Bots?

In a bid to save money, businesses are passing customer experience to AI. But
for real connection, you need real people.

Thats why we're promising to keep our business human.

People looking into mobile

Proudly
people-powered.

We’re proud to commit to protecting the most important element of the customer experience - Connection.

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Our Final Invention: Artificial Intelligence and the End of the Human Era

James Barrat

Artificial Intelligence is close to surpassing human intelligence. As more companies invest in AI, this book explores the challenges we will face co-existing with these super-intelligent machines.

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