MSP IT answering services.

FAQs.

• How will my calls be answered with an MSP answering service?

  We answer your calls just as you would! During the onboarding process, we get to know your business and help you build customized scripts. You can amend scripts and update your preferences on how we handle your calls at any time.

• How long does it take to set up an MSP support service?

  It can take anywhere between twenty minutes to 24 hours, depending on which features you want. Once we've completed
  your onboarding call, we can start handling your customer service. Sign up today to start seeing the benefits of our service tomorrow.

• Can I scale this service in accordance with my busiest seasons?

  Yes! Our pricing plans are fully scalable. So you can upgrade to add more minutes for busy seasons, downgrade during
  quieter times, and cancel at any time.

• Why should I hire an MSP answering service instead of a call center or in-house staff?

  Hiring your own in-house team is an option, but it also tends to be more expensive than using an answering service. You
  also have to account for holidays, sick days and other interruptions to service. Likewise, hiring a fixed-location call center
  leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a distributed model,
  ensuring your service is protected from localised power outages and other disruptions.

• Will I be charged for spam message answering?

  We do not charge to block calls but we don't automatically block calls. You can always get in touch with our client services
  team to block a specific number. When our receptionists realise it's a spam call, they hang up and we don't charge for the
  first thirty calls that last less than thirty seconds. You can also add IVR to block all “robo calls”.

Can't find the answer to your question? Call us at 800-700-8888 or email us at sales@answerconnect.com