Freshdesk + AnswerConnect = Frictionless sales.

Create a seamless customer experience.

Freshdesk + AnswerConnect

What is the Freshdesk-AnswerConnect integration?

Through Freshdesk, you can manage all your tickets, messages and customer complaints through multiple channels, including live chat, email, phone, and social media.

Automatically turn your AnswerConnect messages into a new lead or contact in Freshsales.

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Seamless connection.

The AnswerConnect - Freshdesk integration gives you the power to communicate across
platforms with just a click.

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The trigger

New message

Your receptionist answers your call or chat and takes a message.

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The action
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Create contact

Creates a new contact.

To explore how AnswerConnect and Freshdesk work together, try through zapier

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Why integrate?

  • Capture leads quicker

    Capture leads quicker

    Get instant updates in your CRM to supercharge your lead outreach.

  • Supercharge your sales

    Supercharge your sales

    Give your sales team all the information they need to convert leads faster.

  • Customize convenience

    Customize convenience

    Choose the information you want and the channels you want them sent to.

Get connected in three simple steps.

  • 1.Choose your integration.

    You can find all our integrations under Advanced Settings in your AnswerConnect app.

  • 2.Activate it.

    Simply enter your Freshdesk username and password to activate.

  • 3.We'll take care of the rest.

    You're good to go! Enjoy seamless connection between your Freshdesk and AnswerConnect accounts.

Activate the integration now.

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  • How does Freshdesk work?Arrow icon

    Freshdesk combines instant messaging, video-calling, and digital meeting spaces to enable your team to work, connect and collaborate anywhere.

  • How do I set up the Freshdesk AnswerConnect integration?Arrow icon

    Simple! Follow the instructions listed under "Get connected in three simple steps" above.

  • How do I see my call information in my Freshdesk CRM?Arrow icon

    When configuring the workflow of the integration, you will be given the option to choose a module from the available options. Based on the choice you make in the integration set-up process, you will find the information under the respective area. E.g. If you choose to create a lead in a Freshdesk account when the message is taken, the respective information will be automated from our system to create a lead in the Freshdesk connected account.

  • How do I send call messages to specific channels in my Freshdesk CRM?Arrow icon

    You will have to choose the respective channel based on the business requirement. It's important to check if the script has the required field to push information to the CRM.

  • Can I send messages to my receptionists through my Freshdesk CRM?Arrow icon

    No, receptionists cannot receive messages from your Freshdesk account.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at

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