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What is the Zendesk-AnswerConnect integration?
Zendesk is a full-suite CRM solution. Their scalable service helps businesses enhance productivity and improve pipeline visibility for sales and service teams.
Get all your customer information in one place and make light work of your lead capture with the Zendesk - AnswerConnect integration.
Seamless connection.
The AnswerConnect - Zendesk integration gives you the power to communicate across
platforms with just a click.
The trigger
New message
Your receptionist answers your call or chat and takes a message.
The action
Create ticket
Create a new ticket.
To see how else AnswerConnect and Zendesk work together, try through 
Why integrate?
![Instantly engage customers and see new leads the moment they're logged.]()
Total control
Instantly engage customers and see new leads the moment they're logged.
Intuitive usability
Focus on converting more callers to customers with a simple UX.
![Get the latest call messages directly in your app.]()
Conveniently connected
Get the latest call messages directly in your app.
Get connected in three simple steps.
1.Choose your integration.
You can find all our integrations under Advanced Settings in your AnswerConnect app.
2.Activate it.
Simply enter your Zendesk username and password to activate.
3.We'll take care of the rest.
You're good to go! Enjoy seamless connection between your Zendesk and AnswerConnect accounts.
Activate the integration now.
Activate
FAQs.
How does Zendesk work?
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Zendesk is a cloud-based help desk management solution. It offers customizable tools to build customer service portals, knowledge bases and online communities. The solution integrates with a range of other software solutions to enable seamless communication, enhance team productivity, and offer full pipeline visibility.
How do I set up the Zendesk - AnswerConnect integration?
![Arrow icon]()
Simple! Follow the instructions listed under "Get connected in three simple steps" above.
How do I add Tag(s) to a ticket?
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When configuring a workflow, your receptionists choose the required value under the 'Tag name' field. We don't use the predefined tags from Zendesk. However, we can use the call information as a tag.
How do I deactivate the Slack integration?
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To deactivate the integration:
1. Go to Settings
2. Select Advanced Settings
3. Click Integrations
4. Choose the Salesforce integration card
5. Click DeactivateCan I send messages to my receptionists through my Zendesk account?
![Arrow icon]()
No, you cannot send messages from Zendesk to AnswerConnect.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com
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