24/7 tech support
call center.
Help customers around the clock with IT
services tech support.
Are you wondering what sets a traditional call center (otherwise known as a fixed-location call center) apart from a virtual one? Well...
Tech support call center = satisfied customers.
Tech issues are stressful, so a customer support team unable to resolve common issues only adds to customers’ frustrations.
AnswerConnect’s live receptionists can provide Level 1 technical knowledge via telephone and live chat support to help your customers resolve tech issues 24/7.
The top features of an IT support call center.
![Receptionist]()
Technical
expertiseOur receptionists have level 1 technical knowledge to help your customers.
![Clock]()
After-hours
answering serviceKeep the phone lines open. We’ll answer calls and chats on your behalf.
![Active call]()
Call overflow
serviceIf all of your lines are busy, the overflow will be transferred over to us.
Outsource tech support
to help customers 24/7.
40%of customers want customer service reps to take
care of their needs faster.
The two most common complaints about technical support are poor customer service and technical knowledge. Outsourcing tech support solves both these problems. Our live virtual receptionists
can take your calls 24/7 and have level 1 tech knowledge.
Why it works.
![Always available]()
Always available
Be there for your prospective customers. Anywhere, anytime.
![Lead capture]()
Capture every lead
Never miss an opportunity
when clients call.![No voicemail]()
No voicemail, no bots
Win more business with real people, not automated voices.
![Open for business]()
Never closed for business
Work from home, your office,
or Anywhere.![Return callers]()
Know your callers
We recognize your returning callers for a personalized experience.
![Manage calls]()
Manage your calls
Busy? Have an important meeting? We’ve got you covered.
The voice (and ears) of your business.
The best virtual receptionist service is the one that can handle the unique challenges of your business. Our
friendly receptionists are an extension of your firm.
From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your
customers consistently professional service.
1.Let’s talk.
Tell us about your business, your customers and your goals. We work with you to create call flows to give your clients the best experience.
2.Let us handle your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
3.Stay up-to-date Anywhere.
See details of every customer interaction via our app, SMS, or
email.
Hear how we sound.
00:0400:00
To hear how we could answer your calls, enter your
details and call us for free.
To hear how we could answer your calls, call us for
free on the number below.
To hear how we could answer your calls, enter your
company name and call us for free.
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We may email, text or call you to follow up. You can opt-out any time.
Learn more about our professional call
handling services.
Dig deeper into how an call
handling service can help your business grow.
![Portrait of young person on a call]()
ResourcesWhat’s the difference between a call center and a virtual call
center?![Outsource customer support]()
Business TipsLet an Inbound Call Center Draw Them In.
If your business wants to stand out from the crowd, don’t always chase your customers. Instead, try a more subtle approach that draws customers to you—and have an inbound call center at the ready....
![Business people helping woman in a wheelchair]()
Business TipsInbound Call Center Services Go Above and Beyond Taking Messages.
Inbound call center services have truly branched out since the early days, when message-taking was the only option. Now, contact centers...
FAQs.
What is a tech support call center?
![Arrow icon]()
A team of 24/7 live receptionists answering calls and chats on your company’s behalf. AnswerConnect’s team has Level 1 technical knowledge too and can offer many other services to help you deliver a world-class customer experience.
Will my customer know they're talking to an answering service?
![Arrow icon]()
Not at all! Our live receptionists follow your customized brand scripts, so they’ll always sound just like you. Customers will never know. We've provided small business call center services for many companies and have reflected their brand values in every interaction.
Am I charged extra to cancel the service?
![Arrow icon]()
No, there’s no cancellation fee. We offer monthly rolling contracts that you can upgrade, downgrade, or cancel at any time you like. Many clients using our small business call center service quickly upgrade once they see the benefits of virtual receptionists helping customers 24/7.
Do you provide bilingual support for IT Calls?
![Arrow icon]()
Yes, our call centers have a Spanish-English bilingual virtual receptionist service to assist customers who feel more comfortable speaking in Spanish.
What integration options are available?
![Arrow icon]()
All pricing plans include customizable scripting, secure desktop & mobile app, calendar & CRM integration, appointment scheduling, and live chat support. Did you have something else in mind? Give us a call at 800-700-8888 or book a free consultation.
Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com
See pricing.
Find the right plan for your business
By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.
Learning, Sharing & Giving Back.
These are the core values of AnswerConnect. Here is a book we think you might like.
Team Human
Douglas RushkoffOutlining how we can achieve our greatest aspirations when we work together, Team Human reminds us of the power of human connections.
AnswerConnect customers have helped us plant