24/7 help desk

Assist callers 24/7, 365 days a year with a
team of friendly receptionists.

Plans & Pricing
Call center receptionist with headphones

What is a call center
help desk?

A call center help desk is a B2B service in which a team of live receptionists assist callers on your behalf. With Level 1 Tech
Support, we can take calls and live chats 24/7 to solve technical issues.

We answer in your name and follow your customized brand scripts
in every interaction. Plus, with a team of virtual receptionists looking after your customers, you have more time to focus on you

Female receptionist touching headset

The top features
of a help desk

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Why it works.

  • Always available

    Always available

    Be there for your prospective customers. Anywhere, anytime.

  • Lead capture

    Capture every lead

    Never miss an opportunity
    when clients call.

  • No voicemail

    No voicemail, no bots

    Win more business with real people, not automated voices.

  • Open for business

    Never closed for business

    Work from home, your office,
    or Anywhere.

  • Return callers

    Know your callers

    We recognize your returning callers for a personalized experience.

  • Manage calls

    Manage your calls

    Busy? Have an important meeting? We've got you covered.

The voice (and ears) of your business.

The best help desk answering service is the one that can handle the unique challenges of your business. Our friendly receptionists are an extension of your business.

From lead qualification to 24/7 live chat support, they combine expertise, efficiency and empathy to give your customers.

  • 1.Let's talk.

    We work with you to create call
    flows to give your clients the best experience.

  • 2.Let us handle your calls.

    Our friendly receptionists engage and interact with your leads and customers, 24/7.

  • 3.Stay up-to-date Anywhere.

    See details of every customer interaction via our app, SMS, or

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App features.

  • AnswerConnect App

    See every new engagement.

    See every new message, track usage and follow up on the latest opportunities Anywhere.

  • AnswerConnect Portal

    Manage your account.

    Manage your account, customize your scripts and update your plans, anytime.

  • Teleport.Video

    Connect with colleagues and clients.

    Connect with colleagues and clients via secure video calls to manage projects and offer face-to-face demos.

  • ChatSupport

    Convert passive visitors to active customers.

    Convert passive visitors to active customers and capture leads directly through your website with an easy-to-integrate live chat widget.

Answerconnect mobile app notificationsAnswerconnect portal desktop dashboardTeleport user interfaceChatsupport user interface

Hear how we sound.

You are listening to Emily!

To hear how we could answer your calls, enter your
details and call us for free.

To hear how we could answer your calls, call us for
free on the number below.

To hear how we could answer your calls, enter your
company name and call us for free.

By submitting this form you agree to our privacy policy.

We may email, text or call you to follow up. You can opt-out any time.

Demo Call

You’re in good company.

florida womens law group logo

WeAnswerConnect is easy to set-up and work with! They make it easy to make changes to our account based on usage, and their customer service team is always diligent when issues arise. Highly recommend for your answering service needs.

Elizabeth Krajewski
Florida women’s law group
the maxwell group logo

I was curious about this company and decided to give them a call. I was able to work with Kassie Zambrano and couldn't be more impressed! Extremely professional, helpful, and polite. Definitely would recommend.

Samantha Laureta
the maxwell group
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No fixed contracts.

We don’t need a commitment as we’re confident you’ll love having our team of live receptionists. But with a monthly rolling contract,
you can upgrade, downgrade, or cancel at any time.

Book a free consultation today to find out more.

Book consultation
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  • Can I access recordings or transcripts of calls taken by the help desk service? Arrow icon

    Yes, we pass all the call/chat information to you once the call/live chat is complete. Our systems connect to yours, so there
    won’t be any extra admin involved!

  • Is the help desk service available 24/7 and does it cost more? Arrow icon

    All of our pricing plans include a 24/7 service that’s based on the amount of minutes used. So all calls are treated the same,
    no matter what time your customers call.

  • Do you provide 24/7 help desk service for small businesses? Arrow icon

    Absolutely, we provide 24/7 support for small and medium-sized businesses. Taking every phone call could be huge for
    your business as small and mid-sized businesses miss around 62% of calls!

  • What common business problems indicate that I need a help desk service? Arrow icon

    Phone calls are 10-15 times more likely to lead to a sale or prompt follow-up activity than a digital form. Yet many small businesses miss hundreds of calls every month. Every call matters! So if you regularly miss calls, get voicemail messages, or have to apologize to callers about service or wait times - you could benefit from a 24/7 help desk service.

  • Why should my business hire an outsourced help desk service for answering calls instead of a call center or in-house staff? Arrow icon

    Hiring your own in-house team help desk is an option, but it tends to be more expensive than using an answering service. Recruiting, training, holidays, sick days, and adjusting your team’s size to demand requires many hours. Plus, a fixed-
    location call center leaves your service vulnerable to power outages and other disruptions. Our receptionists work in a
    distributed model. That means they’re protected from localized power outages and other disruptions.

Can't find the answer to your question? Call us now: 800-700-8888 or email us at sales@answerconnect.com

See pricing.

Find the right plan for your business.

By submitting this form you agree to our privacy policy. We may email, text or call you to follow up. You can opt-out any time.

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Choose your plan .

Every plan comes with 24/7 coverage and
a suite of powerful services.

  • Entry

    200 minutes

    $350 per month

    + $49.99 setup fee

    • Real people, 24/7
    • Basic scripting
    • CRM integrations
    • Desktop & mobile app
    Sign up

    $2.50 per additional minute

  • Best value badge

    300 minutes

    $395 per month

    No setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integrations
    • Desktop & mobile app
    • Live chat support
    Sign up

    $1.85 per additional minute

  • Standard

    400 minutes

    $575 per month

    + $49.99 setup fee

    • Real people, 24/7
    • Customizable scripting
    • CRM integrations
    • Desktop & mobile app
    • Live chat support
    Sign up

    $1.85 per additional minute

|View larger plans
Download pricing PDF download icon

There is no charge for the first 30 interactions under 30 seconds per billing cycle.
All interactions are rounded up to the nearest minute and billed in 1 minute increments.

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Team Human

Douglas Rushkoff

Outlining how we can achieve our greatest aspirations when we work together, Team Human reminds us of the power of human connections.

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