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Communication is key in our business, and we're certain it is in yours, too. We want your experience with AnswerConnect to be exceptional, from satisfied customers to increased captures. But in addition to serving your clients, we also aim to serve you.
Our dedicated team on Client Services and Support work to make your communication with us as easy, timely and enjoyable as possible.
As your main AnswerConnect contact, your Account Managers will help you with whatever you need to increase the success you enjoy with our services and maximize our combined potential:
Creating or Modifying Scripts
Businesses evolve, and your scripting should reflect the latest in your company. Your Account Managers will guide you through building an effective script for our Business Support Associates. If ever you need it changed, we'll be more than happy to walk you through that process, too.
Our Account Managers are trained to work with you, to ensure that your experience with billing and accounts receivable is easy and user-friendly. We're happy to answer any questions about your monthly statement, and to resolve any issues quickly and effectively.
Problems with or questions about your customized AnswerConnect email, call forwarding, or software? Account Managers will help you there, too. We aim to fit your needs, and our specialized Associates will work with you to get the results that you want.
Account Setup and Changes
Once you've signed up through our website or our Sales Team, Account Managers will be there every step of the way to help you set up and customize your account. After your account is created, we realize that you'll want to change your options periodically. Account Managers help you edit your account, change on-call options, or modify your monthly plan.
Adding New Features
Did you know that AnswerConnect goes above and beyond simply answering your customers' calls? Our advanced features include embedding web chat into your site and event-to-talk. Our staff on Client Services and Support can tell you more, and even help implement these changes.
Account Managers are your own one-stop shopping resource with AnswerConnect
Whatever you need--whether that be a simple question, giving us praise, or voicing a concern--our entire team of Client Services and Support Associates are here for you, day and night.
Our personalized support, with both day and night availability, can't be beat. We know you, and we know your account and needs. Let our support staff help you via phone at 1-800-531-5828 or email at email@example.com.