California Answering Service
and Virtual Receptionist

Live answering and customer support for
your California business.

Plans & Pricing
  • National coverage

    We work with businesses of all sizes across the state of California. Our virtual receptionists live and work in all time zones in the continental United States. That means that whether your customers live in California, elsewhere on the West Coast, or all the way across the country, we have 24-hour coverage for you.

  • Scalable

    Your business' growth is our goal. Whether you're one of California's famous startups, a small family business, or an enterprise company, we have an answering service plan that will help you provide great customer service at a fraction of the cost of an in-house call center. And when you grow, we grow with you, adding call-answering capacity so your customers are always taken care of.

  • Flexible

    You decide how to use our answering service. For many of our clients, we're a 24/7/365 telephone customer service department. For others, we answer calls after hours, picking up where their in-house staff leaves off. AnswerConnect is available for your business whenever you need us.

  • Cost-effective

    When you invest in marketing, you want to make sure you get the maximum return. But staffing an inbound call center, and responding to emails and chats as well, can be expensive. With our plans, our California answering service clients use their minutes when they need them. Our service is the most cost-effective way to provide fantastic customer support around the clock.

  • Bilingual

    According to 2013 data from the Pew Research Center, 38.2% of Californians speak Spanish. But does your customer service department? We offer our California answering service clients the option of providing customer service in Spanish and English. That means your Spanish-speaking customers will feel welcome and valued. With Spanish the second most spoken language in the state of California, it just makes sense.

  • Distributed model

    Many businesses look for local suppliers. You're a California business, so you look for a California answering service. But there's no shipping cost for telephone customer service. And there are significant drawbacks to going local for your answering service. If your call center is down the street from your business, you may both be affected by the same power outage or natural disaster disruption. There's a better way.

    Our distributed model takes the "center" out of call center. Our virtual receptionists live and work in several U.S. states, from coast to coast. This model leverages remote work to create a resilient network. No single event can knock our system offline, because it isn't located in just one place. That means more reliability for you as a California business owner.

Live answering and customer support services for your California business

  • 24/7 virtual reception

    Extend your hours and offer your callers great telephone customer service around the clock. Our receptionists answer in your business name to route calls, take messages, and more.

  • Order management

    If you sell products online, our phone and webchat support services can help increase conversions. Don't let a simple question be an obstacle to purchase.

  • Appointment setting

    Make it easy for your customers to book time with you or your staff. If you need an online calendar solution, we've got you covered.

  • Lead capture and qualification

    When you invest in campaigns to reach potential customers in California and beyond, make sure you get a great return. Our receptionists help capture and qualify your leads to maximize your marketing.

  • Client Web Access

    With AnswerConnect, you have online access to your account through our web portal. Monitor your usage, retrieve your messages, adjust your script, and more.

  • Mobile apps

    Our mobile apps for iPhone and Android let you take your account with you in your pocket. You'll always be in touch with your employees and your customers.

California small business facts

California's gross domestic product leads all U.S. states, accounting for over 14% of national GDP in 2016. The Golden State is known for its world-leading entertainment and technology companies, including the giants of Silicon Valley.

California also has 3.8 million small businesses, employing 6.8 million people, according to the U.S. Small Business Administration's 2017 Small Business Profile for the state. Many of our California answering service clients are among them.

California's economy grew at 3.8% in both 2014 and 2015. In the second quarter of 2016, California's economic growth was 2.2%, still faster than the national rate of 1.2%.

We help our California answering service clients maximize their marketing and take advantage of every opportunity to grow. Offering 24-hour customer service is hard for any business to do on its own, but we make it easy. And when you are there for your customers around the clock, you can capture more leads, convert more sales, and contribute to the economy of your California community. We're proud to be able to help!.

  • They do exactly what they say they will doSterling Carpet Care (Carmel, CA)
  • I have a small, low overhead chiropractic office in Southern California and AnswerConnect service has helped streamline new client scheduling and opened up more time for myself and my assistant to focus more on marketing and taking care of customers. They're super responsive and their customer service is great! I trust AnswerConnect 100% and highly recommend them.Sam The Chiropractor (Chino, CA)
  • I am a very happy customer of AnswerConnect. I recommend AnswerConnect as a trustworthy partner.Chat 2 Engage (Lake Arrowhead, CA)
  • After two years with another answering service, we finally made the switch to AnswerConnect and couldn't be happier! Mario and Randa were really terrific from the signup to the script to the SalesForce integration. And the agents are getting all the information we need in a professional way. Just the best. Thanks AnswerConnect!ItsDonated (Davis, CA)
  • I have been using AnswerConnect for over a year now. My clients have continually commented positively about my "receptionist" and how professional they are. I looked at other services and no one could touch the price. Plus, I enjoy the ability to upgrade and downgrade my plan based upon need.Law Offices of Bruce A. Moss (West Hills, CA)
  • Our messages have quadrupled changing from auto attendant to AnswerConnectLancaster Insurance Services (Lancaster, CA)
  • We started using AnswerConnect about a month ago and it has been wonderful. All of our after hours calls get answered and appointments scheduled for follow up the next day. The staff has been friendly and easy to work with. Pricing is reasonable and they seem to have plans for all budgets. Wish I had started using this service sooner!Pacific Debt (San Diego, CA)
  • Felecia Frederick (Client Account Manager) was absolutely amazing. She took the time to strategize on call and work flow. Thank you again!Field of Green (Tracy, CA)
  • We have only a handful of customers that require 7x24 support and we only get about 1 call per quarter. This was not enough to staff off hour support with our own people. We needed a high quality, inexpensive, easy solution that fit the size of the need. AnswerConnect is perfect, both in terms of cost and features. I highly recommend AnswerConnect as a support partner.Intertrust (Sunnyvale, CA)