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Why you need a 24/7 answering service
Why use AnswerConnect?
AnswerConnect is dedicated to strengthening customer relationships. From comprehensive training to technological advancements, your clients experience our commitment in each call, chat, and email. AnswerConnect clients are paired with a specific person in our Client Services Support group, significantly simplifying tasks from set-up to writing scripts and increasing your productivity.
AnswerConnect Business Support Associates are selected for their professionalism, poise, and positive attitudes. We thoroughly screen new employees and then support them with training and development opportunities. AnswerConnect has one of the lowest turnover rates in our industry; our clients benefit by working with seasoned Associates.
One size never fits all. That's why we offer a wide breadth of services and tools that can be shaped to your specific requirements. We supply the capable, helpful people who answer customer calls, emails, and web chats in your company's name with your unique scripts. Our team is trained to support your brand with our exceptional, 24/7 care.
Our clients are often amazed by the results we produce. AnswerConnect employs a fulltime team dedicated to creating and enhancing the technology that supports our business. These cutting-edge, proprietary tools include web-enabled applications for lead capture, sales process management, call handling, and customer relationship management. Many of these custom sales and marketing tools can be easily integrated with your existing solutions.
Being available 24 hours per day, 7 days per week, 365 days per year is a business necessity, not a luxury. Hanging out the "Open" sign 24/7/365 enables you to capture opportunities that would otherwise be lost.
The value of great customer service is the bottom line gain realized with every customer retained. Investing in customer care for current customers is a smart business strategy that will reap both short and long-term rewards.
Our workforce becomes your vehicle for expansion. When calls and emails pour in, we'll be there to answer. Expanding customer service is simple with our 24/7 web chat application and competent customer care team.
AnswerConnect's Quality Assurance team conducts daily call monitoring and message delivery verification tests to ensure that we're following through on our service promise. Our clients and their customers experience the heightened service that results from constructive feedback and rewarding employees who excel.
Our industry-specific, specialty answering services enable us to offer a greater level of service than a typical answering service. Our teams often have previous experience in these fields and we provide additional training on industry terms, scenarios, and rules.
We endeavor to improve on our already peerless service, tools, and training programs. Our flat management structure and feedback from both clients and employees are critical components of our continuing evolution.