Business tips, research, articles & more.

No one likes to feel rushed. Part of the beauty of calling a business and talking to a live person is just that:  talking. We want to feel our problems...

Wellness and Better Health Chiropractic has been a client of ours since June of last year. We handle their after hour calls and schedule patient appointments through our own scheduling...

AnswerConnect leads are in a unique position: They’re in charge of several hundred remote workers. Some managers may quail slightly at the thought of managing a distributed workforce. After all,...

As an AnswerConnect employee, or client, you did something remarkable today. You helped save 282 gallons of gasoline. You cut down on the amount of pollutants released into the air....

A live phone answering service understands that unique situations require unique handling, and that true service is not one-size-fits-all. While detailed questions may be necessary for one business, this could...

I lost my voice today. Well, it’s not completely gone. I can talk; I just sound like the Crypt Keeper. This cramps my style as a remote call center operator....

If your business wants to stand out from the crowd, don’t always chase your customers. Instead, try a more subtle approach that draws customers to you—and have an inbound call...

Facing a company’s customer-service department, especially through a phone answer service, most consumers prefer—make that “demand”—interacting with a human being who really sounds like a human being. People aren’t satisfied...