In early 2015, Everlyn had a difficult decision to make. Her husband had passed away a couple of years earlier, leaving her to raise their three children on her own....
Our clients partner with us when they need a cost-effective, reliable way to provide telephone customer service around the clock. The question is—how do they get their calls to us?...
Our remote virtual receptionists are at the heart of what we do, answering calls for our clients around the clock with a friendly, professional voice. Whether they’re based in Oregon...
Make your call-handling script work harder with time-based routing. Change your call flow automatically by time of day or day of the week.
Leaders today have all kinds of learning resources at their disposal—articles, videos, podcasts, and massive open online courses (MOOCs) to name a few. But a good old-fashioned book is still...
Want to ensure your business gives great customer service every time? Check out these small business tips to stand out and boost customer loyalty.
Examine Goleman's six types of leadership and decide which one is best suited to help your business thrive.
The popular image of the entrepreneur usually involves a lot of hustle, glad-handing, networking, and nonstop pitching. But what about the people who prefer quiet and solitude to a crowded...