To forward one or more messages to a member of your team, you must follow the steps below:

  • Log in to your AnswerConnect app
  • Navigate to the main Inbox screen
  • Select the message you want to forward and access the message detail view.
  • Click Share, found at the bottom of the message.

You can choose to either forward the message via the app to a member of your team or via the email connected to your account.

You can also tag a teammate by using @ in a comment on the message. They’ll be notified, and the message will be shared directly with them.

If you have any trouble, get in touch with our Client Services team. We’re happy to help.