Help center > Account Settings > What is two-factor authentication?

What is two-factor authentication?

Two-Factor Authentication (2FA) is a security feature that requires you to enter a one-time code sent to your registered email each time you log in. This added layer of protection ensures that your login is verified before access is granted.

Why should you use it?

Enabling 2FA helps protect your AnswerConnect account from:

Unauthorized access
Data breaches
Identity theft or fraudulent use

Each login attempt requires a unique, time-sensitive code, so even if someone has your password, they won’t be able to log in without the email code.

When logging in, you may also see a “Trust This Device” option on the one-time passcode (OTP) screen. If selected, the device you’re using will be remembered as a verified device, and you won’t need to enter a code on future logins from that same browser or device. This can make logging in faster on personal or secure devices.

Who can manage 2FA?

Account Owners/Admins can enable 2FA on the accounts of all app users

1. Log in to your app and go to the Settings section > Click Security

2. Click Enable now

3. You will be logged out automatically after enabling 2FA

4. For anyone trying to log in, a one-time code will be sent automatically to your registered email address

If “Trust This Device” is selected during login, users on that device will not be prompted for a code each time, unless they switch browsers, devices, or clear their saved settings.

Individual Users can enable or disable 2FA for their own login.