An on-call calendar ensures urgent calls are routed to the right person on your team depending on the day. Our virtual receptionists consult this calendar to transfer calls, live relay urgent messages, or send messages directly, so the correct team member always receives the information, and there’s no need to update your script manually each time.

You can set up and manage your on-call calendar directly in the AnswerConnect app.

Why use the on-call calendar?

Your business doesn’t stop when the office closes, and neither do urgent calls. With the on-call calendar, the right person is always ready to pick up. Teams use it in many ways:

  • IT teams: Get alerted immediately when servers go down, no scrambling, no missed downtime.
  • Doctors and clinics: After-hours calls route straight to the doctor or nurse on duty.
  • Property managers: Emergencies like burst pipes are automatically sent to the staff on rotation.
  • Law firms: One missed client call can be critical, but on-call scheduling ensures coverage.
  • Service businesses: Urgent repair requests go to the technician on shift.
  • Small businesses: Rotate after-hours responsibilities across the team so no one person is always “on call.”

Setting up your on-call calendar

  1. Make sure everyone who needs to be on the calendar is already listed in your contacts, with up-to-date phone numbers and emails.
  2. Contact your Client Account Manager (CAM) to have the on-call calendar feature enabled:
  3. Once enabled:
    • Log in at my.answerconnect.app.
    • Go to Settings > Live Receptionist > Overview.
    • Select Manage on-call schedule to create or edit your calendar.
  4. If needed, let your Client Account Manager (CAM) know how you’d like the calendar to integrate into your call script so calls are transferred exactly how you want.

Tips

  • Build your schedule as far in advance as you need.
  • You can edit or update schedules anytime; changes take effect immediately.
  • For assistance with integrating your on-call calendar into scripts or call flows, contact your Client Account Manager (CAM) or clientservices@answerconnect.com.