The Message detail view in the AnswerConnect app gives you more than just a message – it gives you a complete insight into every caller interaction. Whether you’re tracking lead quality, reviewing client updates, or coordinating with your team, this view brings all the important details together in one place.

By understanding what happened on each call at a glance, you can respond faster, make better decisions, and ensure nothing slips through the cracks.

You can access this view from the main Inbox screen by tapping on an individual message.

Once there, you’ll see key call details, including:

  1. The caller’s name
  2. The time the call was answered and the message taken
  3. The call type: A custom label defined in your script to help classify the call (Ex: Sales, Support, Inquiry).
  4. The message left for you
  5. Previous caller Activities 
  6. Call Recording (if enabled)
  7. Call Transcription (if enabled)

Depending on how your script is set up, you may also see additional information in the Message detail view, such as:

  • The reason for the call
  • Other contact information collected during the call (Ex: email, company name, or custom fields)
  • Appointment or order details if any
  • Additional message details captured in the script

Additionally, from here you can:

  • Send feedback about the call to our team
  • Add notes for your team
  • Move the message to Archive or Trash

 If you have any questions, get in touch with our Client Services team. We’re happy to help.