If you receive unwanted or spam calls, you can block these numbers so your available minutes are reserved for genuine customer inquiries.

We offer a service gesture: the first 30 calls, each under 30 seconds, are free during each billing period. This initiative is designed to help clients avoid charges for brief, unnecessary calls, such as spam or accidental dials, as our billing is based on a per-minute rate.

AnswerConnect offers tools to help you manage spam and report unwanted callers efficiently.

Reporting an unwanted or spam caller

You can report a number in several ways:

Once reported, our team will review the number and add it to our block list.

How to leave feedback on a message to block a number

To quickly report a spam or unwanted caller via a call message:

  1. Go to Inbox in the AnswerConnect app
  2. Select the call message you wish to report
  3. Click Give Feedback from the options on the right sidebar

4. Include a note asking for this caller to be blocked

5. Hit Send

This method ensures your feedback is logged directly for review and action.

Note: Clients will soon be able to block numbers directly within the app. In the meantime, please continue to use the feedback option. 

Note: You may also consider contacting your service provider to enable spam filtering to help reduce unwanted calls before they reach us.

How we help prevent spam

Our team continuously works to reduce spam across both calls and live chats. We use internal monitoring to detect suspicious activity and block it before it reaches you.

Call spam protection

  • Patterns & recordings: We investigate suspicious call patterns to identify automated messages or spam callers.
  • Proactive blocking: Numbers flagged as spam are added to our block list to prevent further disruptions.

Chat spam protection

  • Automated filtering: Incoming chat messages are monitored for abusive or inappropriate language.
  • Safe communication: This keeps your live chat channel safe for both you and your team.

Why it matters

Blocking spam and unwanted calls:

  • Ensures your team’s time is spent on genuine customers
  • Saves money by preventing your allocated call minutes from being wasted on spam or unwanted calls
  • Reduces frustration and missed opportunities
  • Supports accurate reporting and service quality

Note: For general call-handling feedback or to rate a call, you can also refer to How do I give feedback on a message?