We’re always striving to provide the best possible experience, and your feedback plays a vital role in helping us achieve that. Whether you had a great interaction or noticed something we could improve, we want to hear from you.

How to leave feedback

You can leave feedback on individual calls directly from your:

Desktop/Web app

  1. Open the relevant message in your Inbox.
  2. Click Give Feedback.
  3. Share your comments and select a smiley to rate your experience.

Mobile app

  1. Tap the message you want to give feedback on.
  2. Tap the three dots next to the caller’s name.
  3. Select Give Feedback, then leave your comments and rating.

Email notifications

  1. Scroll to the bottom of any call summary email.
  2. Click the smiley that best reflects your experience.
  3. Add any optional comments in the space provided.

We appreciate both positive and constructive feedback. Every response helps us improve and also highlights when a receptionist has gone above and beyond.

What happens with your feedback

All feedback is reviewed by our supervisors and Quality Assurance team. If an issue is raised, it’s used as a coaching opportunity to support our receptionists and maintain our high standards.

Importantly, feedback is never used to reprimand individual receptionists. Our team is made up of real people who are always learning, and your insights help us provide the support they need to improve and grow.

Call Recordings

For deeper insights, you can enable Call Recording anytime. How to enable Call Recording.

  • Just toggle Call Recording on in your settings of your desktop/web app
  • Recordings are available shortly after each call, giving you instant access to review or share details with your team.

This feature also allows our internal Quality Assurance team to review specific calls for accuracy and quality, further supporting our efforts to deliver reliable, top-tier service.

Why your feedback matters

Your input doesn’t just help us fix mistakes; it helps us celebrate great service, spot trends, and ensure consistency across every interaction. We’re grateful for your time and always open to learning how we can do better.