Meet Dave Pyser
As Chief Visionary Officer of Visiting Angels Pikesville, Owings Mills, Dave Pyser leads with compassion and a clear mission. He’s dedicated to ensuring the business operates at its best – for clients, employees, and every caller, 24/7.
Recently celebrating his 20th year as a franchise owner, Dave reflects on his career with pride and gratitude, and he’s not slowing down any time soon.
When asked what he loves most about his work, Dave replies simply:
“Well, it’s taking care of the care recipients.”
A sentiment that speaks volumes, and echoes why many choose this line of work: to help people.
About Visiting Angels
Visiting Angels is one of the world’s leading home care franchise brands, with over 800 franchisees across five countries. The organization supports more than 15,000 clients and employs nearly 16,000 caregivers worldwide.
Dave’s franchise, Visiting Angels of Pikesville, Owings Mills, serves Baltimore County, Baltimore City, and parts of Carroll County. Each day, the team supports families in need of urgent, reliable care, often in high-stress, time-sensitive situations.
“When families call us, we’re kind of in crisis management,” Dave explains. “They need help, they don’t know how to do it, and we basically go in and tell them what they may need and have staff available to take care of their families as quickly as possible.”
Being available around the clock isn’t just a business model – it’s a promise.
The Challenge: Always on call
Reliable communication is critical for Dave’s business. But before partnering with AnswerConnect, he found himself constantly tethered to the phone, responding to calls at all hours, whether they were emergencies or not.
Many of the after-hours calls weren’t urgent; they were staff messages or general inquiries. But Dave had no way of knowing in advance.
“I always had to answer the phone because I never knew who it was, or I had to listen to the voicemail. And then, if it was an emergency, call the people back. So I was constantly being woken up.”
Constantly being “on” takes a toll. Without clear filters in place, the demands of the job began to wear on him.
Enter AnswerConnect
Dave first heard about AnswerConnect through two fellow Visiting Angels franchisees who highly recommended the service.
“When you hear good things from colleagues, that’s a really good sign that the services that they’re using are very powerful, efficient, and affordable.”
In the care industry, Dave believes it’s crucial that callers hear a real human voice, not a recording, and definitely not AI.
With AnswerConnect, emergency calls are handled swiftly and compassionately, while non-urgent calls are logged and filtered so Dave and his team can respond appropriately.
“AnswerConnect can also screen all the incoming calls that come in after-hours or on the weekends. So I can just check the messages and see who I need to call back and who I don’t, but I don’t need to do it immediately because if there’s an emergency call, then they’re trained to push that call through.”
This shift meant Dave could finally step back from answering every single call.
“If it’s a caregiver telling me in like three weeks she has a dentist appointment, I don’t have to drop what I’m doing and call her right back.”
Why the App makes all the difference
One of Dave’s favorite features? The AnswerConnect app.
He can access it from his phone or desktop, review caller messages in real time, and easily prioritize who to call back. With the contact details and call history all in one place, it’s made follow-ups more efficient.
“We have a documentation of all the calls that come in, all the names and numbers. And so it’s very easy the following morning just to go through that list and see, okay, who do I need to call first and prioritize those calls.”
It’s a small change that’s made a big impact on how Dave manages his time.
His advice to others considering AnswerConnect
When asked what he’d say to someone thinking about signing up, Dave doesn’t hesitate:
“Do it immediately.”
The biggest win for Dave? Time. More time to decompress, unplug, and focus on what matters most.
Now, with a professional, live receptionist answering calls around the clock, Dave can finally breathe easy. Emergencies are routed to the on-call team. Everything else? He handles it when he’s ready.
“24/7, there’s a live voice answering the phone. To me, that shows professionalism.”
Dave’s story is a powerful reminder that in care businesses, it’s not just about being available – it’s about being available in the right way.
Follow in Dave’s footsteps
Whether you’re looking for more time to unwind or simply want extra support to ensure every call is answered with care, you’re in the right place.
At AnswerConnect, we’re dedicated to supporting you and your callers 24/7. Our team of live receptionists is here to help, day and night.
