You’re driving your car home, and thinking about the day you just had. A long, long day of work. You met people, handled calls, negotiated, made decisions and resolved issues – you multitasked throughout. You’re going to need that superhero strength to do it all again tomorrow. You’re exhausted, but, at least for tonight, it’s time to fold away your cape. You just want to keep your mind off work.
Just as you pull into the driveway, you remember the missed business calls on your phone. You know that’s something you can’t ignore. In fact, studies say around 85% of customers whose calls are unanswered do not call back. It’s important to answer your calls the first time they come in.
The missed messages (not to mention the possible opportunities) begin to haunt you. But even as you’re thinking about reaching out to those missed callers, there are more calls coming in. Slowly, work begins to eat away at what should be your time of rest.
How do you release yourself from the after-hours work pressure?
Hiring a secretary will help you manage calls and capture new leads; until their shift finishes. But any calls that come in outside that time are yours and yours alone to handle.
So, what you really need is someone to be there 24/7; someone to respond to queries and take messages as they come. Doing so will ease your clogged up schedule, and also lower your stress.
Choose an answering service for your after-hours, weekdays and holidays.
There are numerous benefits in having professionals take your calls for you, that includes:
Increase your business profitability.
You can generate a whopping 60% revenue with an effective after-hours answering service. Many underestimate the power of doing business after-hours. In fact, this is where you can gain a competitive advantage.
Customers call during these hours with questions that are mostly urgent or, at the least, genuine. Being there for your customers at this crucial time creates a great impression on your business. Eventually, customers begin to exhibit brand loyalty.
Google reviews about excellent customer service will increase.
Positive reviews drive over 70% of customers towards your business. Dedicated just to handle callers, answering service agents will greet your customers pleasantly and engage them without letting them go to voicemail. They answer your calls within seconds– that means no losing out on business. Even better, that means happy customers leaving happy reviews!
You make a great first impression on new customers.
Almost 65% of customers prefer to call you than fill out online forms. Calling is a quick way to get in touch. If somebody’s making a call, it directly translates to wanting an answer right away. When you answer that call with a refreshing “Hello”, it just might be the best thing they heard all day. “Being on Time” is a great first impression a business can make.
You build long-lasting relationships.
An alarming 75% of callers think it takes too long before they reach a live person on the phone. Imagine how many of them would just give up and leave the call. That’s a lot of lost business. A live answering service helps you with customer retention, allowing you to respond and reassure customers they can call again anytime they have a question. When customers feel heard and valued, they’re motivated to come back again and again.
Unfold your cape for other pressing matters.
Here’s a testimonial from a client of ours: “We, here at the UNITED STATES FEDERAL SERVICES (USFS) simply, have absolutely no complaints of any kind. Staff-members are ALWAYS cordial, discrete, but especially, professional.” The Chief Agent’s review tells us to keep going with what we do- help you focus best on enhanced business.
AnswerConnect gives you 24/7 service for an affordable monthly subscription. Not only do you receive updates directly through a dedicated portal, but you can also follow up with them at your convenience. Customize scripts, leave messages for the agents and more!
Keep saving the day, we’ll take all the calls for help. Click the button below to learn more or call us at 800-700-8888.
- 85% of customers whose calls are unanswered do not call back.
- You can generate a whopping 60% revenue with an effective after-hours answering service.
- Positive reviews drive over 70% of customers towards your business.
- An alarming 75% of callers think it takes too long before they reach a live person on the phone.
- AnswerConnect gives you 24/7 service for an affordable monthly subscription.