The Massachusetts Party Business

If you’re looking to throw a party in the Boston metro area, you need to know about AnswerConnect client Total Entertainment.

As the name suggests, the company, founded by Rich Kraby in 1992, handles all kinds of party rentals. Need the basics like tables, chairs, and tents? They’ve got it. Entertainment like DJs and face painters? Total Entertainment has that, too. Special equipment like inflatable bounces and other games? Total Entertainment can hook you up with everything you need for a fun event.


Bringing Happiness to the People

Kraby started out in the entertainment business by taking acting, dancing, comedy, and voice lessons. That led to a job providing singing telegrams. Kraby went from there to starting his own business. “It was my destiny,” he says, “and after 24 years it still makes me feel good to bring happiness to people of all ages!”

Total Entertainment is a one-stop shop for everything you need for a family birthday party or a big corporate event. Whether you’ll be face-painting or playing casino games, Kraby has what you need. Other offerings include caricature artists, a Rockin Rapids waterslide, and green screen photos with customizable backgrounds.


A Party Partnership

Kraby originally looked for a live answering service to make sure his customers wouldn’t reach voicemail when they called Total Entertainment. With the additional support, he says, customers can ask last-minute questions no matter what time it is. Also, he can find out what the event is all about in advance, to ensure a smooth production.

When he called AnswerConnect, he says, he heard the level of customer service he was looking for on the other end of the line. “The gentleman that answered the phone when I called to inquire sounded so professional that it made me want that for my business after hours,” he says.

The benefits Total Entertainment has seen from its partnership with AnswerConnect, Kraby says, include more bookings and the confidence of knowing he has 24-hour communication for his business. “If there are any problems that need to be handled immediately,” he says, “I’ll get a call.”