Professional pest control adapts in COVID-19 with virtual consultations via AnswerConnect App.

Kristen Fercho has been with Mosquito Squad of Columbia since 2013 and has been an AnswerConnect client since 2018. She has run all office operations since joining Kenny Kaufman and has helped grow the business to span three territories under two companies.

When covid-19 halted the U.S. economy, Kristen and her office needed a solution to maintain business continuity. She found herself working from home while still having to host client consultations.

The AnswerConnect Solution

AnswerConnect offered several solutions. They continued to answer Mosquito Squads after-hours calls and handle appointment scheduling. But they also provided Kristen and her office with the ability to host video meetings and webinars via the AnswerConnect App. With one click, Kristen can start a chat with her team or call a client with easily imported contacts from the desktop portal. She also hosts video consultations and can read incoming messages from client calls.

The Outcome

With AnswerConnect handling her calls and appointments, Kristen could take her job anywhere. She was able to sync all of her contacts into one place and never worry about losing information. By partnering with AnswerConnect, Kristen was able to save on the cost of a new business line.

This previously would have been purchased through a third-party vendor. AnswerConnect provided Kristen with a local phone number. Local numbers maintain a companies sense of community with their customers. With a friendly voice ready to answer every call and capture new leads, Kristen was able to focus on working with existing clients and provide the best service possible.

Want to know how to stay connected even from home? Connect with a representative today and they will walk you through which option would best suit you and your business. Call 800-525-1315 for a demo!