You can update your billing contact information in a few simple steps. The primary billing contact will be the person who receives your monthly invoice and all other billing communications. This includes usage alerts, any issues with payments, payment-successful emails, and more.

For a person to become the main contact for your billing information, they must first:

  1. Be added as a team member in your AnswerConnect account. See how to add team members here
  2. Be an account admin for your AnswerConnect account. Only admins can grant admin access to other team members. To do this:
    • Log in to the AnswerConnect app
    • Select Settings from the left navigation menu
    • Click Your Team
    • Select the name of the team member you’d like to make admin
    • You will see a padlock icon, showing you what type of access they currently have. Press the drop-down menu to update their access.

Once the above steps are completed, you can update your billing contact information:

  • Log into the AnswerConnect app
  • Select Settings from the left navigation menu
  • Click Billing & Reports
  • Select the Edit button beside Invoice Details
  • Type the name of the person you’d like your billing information to go to in the Subscribers bar

 Any questions? Get in touch with our client services team.