Yes. You can update your business hours in the AnswerConnect app. Your receptionists use them to give callers accurate information about when you’re open, such as letting a caller know when you’ll next be available.

Important: Updating your business hours doesn’t change how your calls are handled. If you want calls handled differently at different times of day, such as after hours or at weekends, contact our Client Services Team to update your time-based scripting.

How to change your company’s business hours

  1. In the app, go to Settings and select Your brand.
  2. Click the pencil icon at the top right.
  3. Choose 24/7, or select the days you’re open.
  4. Use the From and To fields to set your hours, or select Add custom hours for days with different times.
  5. Save your changes.

Closing for a holiday or a one-off day? Set a holiday closure instead of changing your regular hours. See How do I set my holiday hours?

Want calls handled differently outside your hours? You can change what happens to calls when you’re closed. See What is Time-of-Day Scripting?

How to change your own working hours

Changing your personal working hours updates when you’re available, without changing your company’s overall business hours.

  1. Go to Settings and select Your profile.
  2. Select Working Hours.
  3. Choose the days you’re available and adjust your start and end times.

Need to change a team member’s hours? Admins can update working hours for anyone on the account. See How can I add, edit, or remove a staff member?

Worth reading

Need help?

If you have any questions contact our Client Services Team and they’ll be happy to help: