A Call Detail report is a great way to view and organize all your caller information in one place. You may want these reports to easily monitor call activity, identify trends, and reconcile billing.

Within a Call Detail report, you’ll see important details of your interactions, including the date, start time, and duration of each call within a given date range. With this information, you can easily track peak call times and measure call durations for better resource planning.

To create the report

  1. Log in to your AnswerConnect app and navigate to the Settings tab
  2. Go to Billing & Reports.
  3. Press the Reports tab.
  4. Click on the Hamburger Icon.
  5. Besides “Filter by”, select the date range you want to include in your report.
  6. Hit Download.

When you download the data, you’ll get a CSV (comma-separated values) file. You can open this in your favourite spreadsheet application, such as Excel or Google Sheets, and work with the data.

Need help?

If you have any questions or require assistance, we’re more than happy to help. Get in touch with our Client Services Team:

US clients: 800-531-5828 | clientservices@answerconnect.com
Canada clients: 800-858-1625 | help@answerconnect.com