If you have an established business phone number that you’d like to keep, you may want to forward that number to the one we provide. That way, your callers will still dial the same number they always have. 

The available features and exact procedure for forwarding your calls are dependent on your network provider and may be different for business and residential lines. Here are some common types of call forwarding and how to activate them with most carriers:

Standard Call Forwarding

If you want to forward all your calls, all the time, you usually dial *72 or 72# (again, depending on your carrier) followed by the number you want to forward your calls to (the local or toll-free number we provide). Generally, this can be deactivated with *73 or 73#.

Busy Call Forwarding

Maybe you only want to forward your calls to us when your main line is busy. For that, most carriers use *90 or 90# to activate, and *91 or 91# to deactivate.

No-Answer Call Forwarding

To forward your calls when you don’t answer after a specified number of rings, use *92 or 92# to activate and *93 or 93# to deactivate. Contact your carrier to set the number of rings your callers will hear before the call is forwarded. We recommend two rings—why make people wait?

Scheduled Call Forwarding

Set a schedule for call forwarding. You can choose to direct calls based on the days of the week and even by specific times of the day. Or, you can add an IVR to your AnswerConnect account and build the schedule into that system.

To set up a more customized call forwarding schedule, check with your phone carrier—most will be able to accommodate you.

Find the call-forwarding instructions from some of the major carriers below: