We calculate your minutes based on the total time required to handle the call, including any after-call work our receptionists do to take your messages.
There is no charge for the first 30 interactions under 30 seconds per billing cycle. You are also not charged for any queue time between when the call reaches our system and when the receptionist answers. This is generally not more than a few seconds, but the time is not billed to you.
For calls longer than thirty seconds, we bill by the whole minute, rounded up. So a call of, for example, one minute and twenty-five seconds would be billed as two minutes used.
Remember, you can check your usage at any time in your AnswerConnect App.