Of course.
Some callers may have trouble using your online ordering system, may not know it exists, or might simply prefer to place their order with a real person. That’s where we come in. When shoppers get stuck, they often give up — but with our phone or chat support, we guide them through the process and help complete the sale.
When we answer your calls, we can help input your customer’s order there and then. Just give us the website where the orders will be placed, and we’ll input the necessary information for your customers.
Answering Customer Questions
To help us assist your customers more effectively, you can provide up to five Frequently Asked Questions (FAQs) and their answers. We’ll use these to answer common queries while taking orders.
If your customer has additional questions, we’ll make a note of it and send you a message with the details.
Is there any additional cost?
Order help doesn’t cost extra — it’s part of what we do. Whether we’re answering questions or placing orders for your customers, it all comes from the same pool of plan minutes. No surprise fees, and far less than hiring a 24/7 in-house team.