AnswerConnect is available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays.

Our receptionists can answer your business calls day and night, according to the call-handling instructions you’ve set up.

What are my business hours used for?

Your business hours tell our receptionists when you’re open, so they can give callers accurate information. For example, they can let a caller know when you’ll next be available. Your business hours don’t affect how your calls are handled.

Can I have calls handled differently at different times?

Yes. How your calls are handled is set by your call-handling instructions, not your business hours. To handle calls differently at different times of day, contact our Client Services Team to set up time-based scripting. For example, you might want your receptionists to:

  • Follow your normal script during the day
  • Take a message or transfer calls differently in the evening
  • Give different instructions on weekends or holidays

Can I change my business hours?

Yes. You can update your business hours in the AnswerConnect app. Keeping them up to date helps ensure the information your receptionists provide to callers reflects your current opening hours.

Learn how to change your business hours.

Important: Updating your business hours in the app does not automatically change how your calls are handled during or outside those hours. If you want calls to follow different instructions depending on the time of day, you’ll need to contact our Client Services Team to update your time-based scripting.

Closing for a holiday? Set a holiday closure instead of changing your regular hours. See How do I set my holiday hours?

Need help?

Making bigger changes? If you’re changing how calls are handled outside your opening hours, such as after-hours scripts, transfers or urgent calls, contact our Client Services Team and they’ll update your call flow for you: