Find the latest advice, tips and solutions from the world of business and tech.
45 key statistics on AI and customer service. Learn how AI impacts customer experience, trust, and loyalty - and why the human touch still matters for your business.
AI tools may promise efficiency, but at what environmental cost? Discover how energy-hungry algorithms and water-thirsty data centers threaten sustainability - and why people-powered customer service is the smarter, greener choice.
Discover NEW international data that reveals customers trust human service far more than AI, plus what businesses can do to win confidence back.
Our 2025 survey shows most Americans still prefer people over AI in customer service. Discover the stats proving why human connection still wins.
How much does a customer rating impact your business? Discover new data on how ratings & reviews influence trust, buying decisions, & customer loyalty.
What’s the difference between customer support and technical support? And does your business need both support types? Find out this and more in our new article.
Explore 7 real-world AI disasters that cost companies trust, reputation, and revenue. From rogue bots to legal backlash, these stories prove why real human connection still matters - especially in customer service. Discover why AnswerConnect says: Real people, not bots.
Discover how being listed as Open 24/7 can improve your visibility in Google’s local search results. Learn why it matters - and how AnswerConnect makes it possible.