
Unpacking technical support vs. customer support
What’s the difference between customer support and technical support? And does your business need both support types? Find out this and more in our new article.
Find the latest advice, tips and solutions from the world of business and tech.
What’s the difference between customer support and technical support? And does your business need both support types? Find out this and more in our new article.
Explore 7 real-world AI disasters that cost companies trust, reputation, and revenue. From rogue bots to legal backlash, these stories prove why real human connection still matters - especially in customer service. Discover why AnswerConnect says: Real people, not bots.
Discover how being listed as Open 24/7 can improve your visibility in Google’s local search results. Learn why it matters - and how AnswerConnect makes it possible.
Struggling to attract and convert customers? From tight budgets to lead nurturing, here are 9 key challenges - and how to overcome them. Read now!
Discover the top small business events in 2025 to boost growth, network with industry leaders, and gain insights to take your business to the next level. Explore must-attend conferences and expos across the U.S.
Learn the key differences between customer loyalty vs customer retention so you can focus on the right strategies at the right time for your business.
Learn how to measure your customer satisfaction levels with AnswerConnect. These 7 tried-and-tested methods will help attract customers and grow your business.
Discover valuable statistics on how your customers really feel about AI. We conducted research with OnePoll to get the freshest insights.