Michael Mikail, part-owner of Slater Plumbing Inc.
Hi, I’m Michael, and I’m part-owner of Slater Plumbing Inc., a family-owned plumbing business based in Belmont, Nova Scotia, Canada. My partner Tyler, who founded the company, is an excellent plumber. Together, we’ve built a business that prides itself on expertise, reliability, and educating our customers.
For us, plumbing isn’t just about fixing pipes. When someone loses access to clean running water or their hot water goes out, it affects their whole day. That’s why we treat those calls as urgent and make it a priority to respond quickly. We believe people deserve to speak to a real person when something’s wrong, and that approach really guides how we run the business.
Before AnswerConnect: missed calls and lost time
Before AnswerConnect, managing incoming calls was a real challenge.
Tyler’s phone would ring constantly while he was on jobs, and I’d try to help manage schedules and emergencies. Calls would go unanswered or get lost, which reduced productivity, made it hard to keep up, and frustrated customers.
We tried multiple solutions like voicemails, emails, even virtual assistants. But none gave us the efficiency we needed.
Finding the right 24/7 answering partner
A friend recommended AnswerConnect, and it’s been a real game-changer for us.
The Canadian-first team answers calls promptly and handles customer inquiries professionally.
The integration with our CRM is a big win too. I don’t have to create a new profile or locate an existing file every time a call comes through.
Even better, the service gives Tyler the space to focus on what he loves most: helping people out and doing a great job at plumbing.
Answering service results: more calls, more trust
Since partnering with AnswerConnect, things just run smoother. Calls get answered quickly, messages come through cleanly, and customers feel heard right away.
For our existing clients, it’s a pleasant surprise too. Having that reliability has made a big difference in how customers view us. It feels more professional, builds trust, and shows that we care about every call.
Shared values still matter most
Having every call answered supports our mission to respond quickly when customers need us most, especially during urgent hot water issues.
We also love that AnswerConnect plants a tree every month for each client. It’s very refreshing to work with a company that thinks beyond the bottom line and supports positive action in the world.
That sense of purpose and integrity means a lot. AnswerConnect hasn’t just improved our workflow: it’s helped us get closer to our customers, make better decisions, and create more time for what really matters.
Discover more
Visit Slater Plumbing Inc to explore their work. Contact AnswerConnect to see how a 24/7 answering service for plumbers can help your business save time, reduce costs, and focus on growth.
