Business tips, research, articles & more.

Mutitasking, in essence, is... a little different. It's not what we've always believed it to be.

It's time to address the elephant in the room. Learn how to spot the signs of business stress and have an effective work-life balance.

After-hour calls are not a favorite, but usually important. Here's how to never miss those calls.

Learn what the voicemail paradox is all about. And, find out how to keep your customer service updated.

People want to be heard and understood. Being a good listener is key in customer service, here's how.

Nothing beats human connection when it comes to customer service. Beat the bots with live answering.

Did you know that 400 million calls to small businesses happen per day? Here's how to handle them.

Need lead capture tools? Here's how to make the most of your marketing leads.