Small business owners wear many different hats when it comes to running a company, losing the one currency they can never get back: time. Here are 5 reasons you should consider a virtual receptionist service for your small business.
1. Provide round-the-clock support.
According to a survey by Consumer Reports, 75% of customers are ‘highly annoyed’ when they can’t get a live person on the phone. Every missed call is another missed opportunity. In a 24/7 world, customers expect a response when they have a problem, not just when you’re available. With a 24/7 virtual receptionist service, your customers receive round-the-clock support, even when your business is closed.
2. Put the human back into business.
Did you know, 80% of callers will hang up when they reach voicemail? Let’s be honest, nobody enjoys talking to a machine. In an increasingly automated world, the freedom to interact with a real person can’t be overstated. For a small business, providing on-brand, people-powered service is essential.
3. Capture new leads.
61% of mobile users call a business when they’re ready to buy. That means you need to be ready to convert whenever they call. Even if the caller isn’t looking to purchase, your business should be ready to respond and evaluate their needs. Live call answering is just one element of a virtual receptionist service.
Your virtual support team can also take messages, resolve issues as and when they appear and qualify leads. New opportunities become valuable only when you’re able to pursue them. With a virtual receptionist ready to identify and prioritise new leads, you can focus on engaging with your current customer base.
4. More time to focus on your business.
Handling queries from leads and customers is an essential part of business, but it’s not the only part. You still need to focus on providing quality service. With a team of virtual receptionists fielding your calls, you can focus on the core of your business. That means more time to give existing clients the attention they need. For smaller companies, that means you can dedicate more time (and resources) to drive leads to your business
5. Offer a personalized service every time
77% of consumers have chosen, recommended, or paid more for a brand that provides a personalised service or experience. The customer of today expects a service tailored to their needs. Return customers don’t want to go through the rigmarole of submitting the same information time after time.
Your virtual receptionists can assign key details to customer profiles and greet return callers with customised responses. We help you to develop custom scripts for new campaigns. That helps you maintain brand consistency without incurring the cost of a full-time receptionist team. And that means more time to capitalize on the opportunities captured by your receptionists.
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