Hugh Jones knows unpredictability.

As the owner of Mosquito Squad of Central North Carolina, Hugh operates a pest control company specializing in mosquito remediation for homeowners. The work is essential, highly seasonal, and deeply influenced by variables no one can fully control. 

Hugh has been running his Mosquito Squad location since 2009, and over the years, one thing became clear: growth wasn’t just about generating demand. It was about managing it.

“On the front end, growth is erratic. You think you run a promotion, and it’s going to go one way, and it doesn’t. You think a weather event won’t affect you, and it does.”

Rather than trying to control every variable, Hugh focused on removing one entirely – the risk of missed calls and inconsistent customer experiences.

The challenge: Scaling without sacrificing consistency

For Hugh, the most significant operational challenge wasn’t volume; it was predictability.

Mosquito Squad’s business model is highly seasonal. The phones ring differently depending on the month, the weather, and even the day of the week. Staffing perfectly for every scenario would be inefficient at best and impossible at worst.

Hugh needed:

  • A way to ensure calls were always answered
  • Consistent customer experience, regardless of timing
  • Support that could scale up or down as demand changed
  • A partner he could trust without micromanaging

And that’s what he found with AnswerConnect.

That reliability became the foundation of the partnership. Whether calls came in during peak season, after hours, or during unexpected surges, customers were met with the same professional experience.

Scaling on demand – without friction

For a highly seasonal business, scalability isn’t about growth at all costs. It’s about being able to turn support on and off exactly when it’s needed.

Like many long-standing business owners, Hugh has watched his systems evolve dramatically over time. “I’ve gone from analog and paper to mobile app API connections,” he says.

Today, AnswerConnect integrates directly with Mosquito Squad’s CRM, mobile apps, phones, and website. Calls are answered, logged, and visible almost immediately – whether Hugh is at his desk or out living life.

Because the business is seasonal, Mosquito Squad even pauses service during the winter months and restarts it in the spring.

A team that feels like part of the business

One of the strongest endorsements Hugh offers is how seamlessly AnswerConnect fits into his operation.

“We don’t even track AnswerConnect separately; we mix you in with the rest of our staff because it’s pretty seamless.”

That sense of integration isn’t just about how calls are handled; it’s also about visibility. Hugh and his team can see what’s happening almost immediately, whether they’re at a desk or on the move.

“We love the AnswerConnect mobile app and the way it connects with both phones and websites. Through this, we can know almost immediately the results of the conversation.”

Calls are answered consistently, professionally, and accurately enough that Hugh sees no reason to treat them differently than in-house calls. That level of trust doesn’t come easily, and it doesn’t come from technology alone.

“The people you hire are very capable and consistent across the board,” he adds.

Building predictability into staffing and growth

Today, Mosquito Squad of Central North Carolina is far more stable by design.

AnswerConnect helps Hugh confidently plan staffing resources year over year and month over month. And if demand doesn’t follow the forecast?

“Well, then there’s AnswerConnect,” he says.

That flexibility acts as a safety net, allowing Hugh to run a lean, efficient operation without risking missed opportunities or overwhelmed staff.

The price of a missed call

When asked what advice he’d give to other Mosquito Squad owners or similar service businesses, Hugh doesn’t hesitate.

For a business built around reliability, having a system in place to take the call matters.

The result:

  • Calls answered consistently, even during fluctuations
  • Predictable staffing and smoother operations
  • Seamless integration with existing systems
  • Long-term customer retention

Ready to scale with ease?

If you’re ready to stay responsive during the highest peaks and the quietest days, AnswerConnect can help. Scalable, flexible, affordable, and always human. Follow in Hugh’s footsteps today.