With Call Transcription and summaries, you can read and search through call recordings quickly and easily. You can save time, support accessibility, and improve your follow-up process. 

This guide will walk you through how to activate, use, and manage your Call Transcription feature.

What is Call Transcription?

Call Transcription allows you to see your recorded calls as written text, which appears right under the Call Recording in your Inbox.

With transcriptions, you can:

  • Skim calls faster without replaying audio
  • Search keywords or phrases within transcripts
  • Improve accessibility for hearing-impaired users
  • Support team training and quality assurance

What is a summary?

Along with the full transcript, you’ll also see a smart summary of the call. This short section highlights:

  • Key takeaways
  • Caller requests
  • Agreed actions

How much does Call Transcription cost?

  • $30/month as an add-on
  • You can enable or disable anytime from the Billing section of your account

Ready to get going right away?  If you sign up today, you will be billed $30 immediately and have instant access to Call Transcription and summaries. You will then be billed for the feature on your next scheduled billing date. 

Availability

  • Available across web, desktop, and mobile apps
  • Note: You must have Call Recording enabled for transcription to work. Learn how to enable Call Recording here
  • Note: Call Transcription is not currently available for HIPAA-compliant accounts

How to enable Call Transcription

When signing up to AnswerConnect:

1. During the sign-up flow, select Edit Plan & Explore Add-Ons

2. Under Additional services, tick Call Transcription

If you’re already a customer:

  1. Log in to your web or desktop app
  2. Go to Settings > Billing > Change plan

3. Find Call Transcription and toggle it on

You’ll be charged $30 immediately to cover the remainder of the current month. This charge will appear on your next invoice, along with the regular $30 monthly fee for future billing periods.

How to use Call Transcription

On desktop/web:

  1. Go to your Inbox
  2. Select any call with recording enabled
    • If transcription is on: You’ll see the transcript under the audio player. You can search, copy, or skim
    • If not enabled: You’ll see a preview with a button to enable transcription

On mobile:

  1. Go to your Inbox
  2. Select any call with recording enabled
    • If transcription is on: You’ll see the summarize transcript option after clicking play recording
    • If not enabled: Activation must be done via web or desktop

How to disable Call Transcription

  1. Log in to the web or desktop app
  2. Go to Settings > Billing > Change plan

3. Toggle Call Transcription off

  • Transcripts will no longer be visible
  • Billing will stop after your current billing period
  • Call recordings will remain available

FAQs

Can I access transcripts from previous calls?
Transcripts are generated instantly for any new recordings after you enable the feature. A transcript may still be created for past recordings made before activation. Transcriptions of older calls may take up to 20 seconds to generate. 

Is Call Transcription available on mobile?
Yes. You can view transcripts and summaries on mobile, but activation must be done on the web or desktop apps.

What’s the difference between a Call Transcription and a summary?
Call Transcription is a full, word-for-word text version of the call. A summary is a concise list of key points that helps you scan and understand the call at a glance.